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Skills

  • Employee supervision
  • Policy reinforcement
  • Change Management
  • Supervision
  • Customer satisfaction improvement
  • Business operations
  • Quality control tests
  • Budgets
  • Problem resolution
  • Knowledge of quality systems

Work Experiences

  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Achieved a 68% drop in non-conformance reports.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Achieved cost savings of $2.
  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Had an excellent attendance record and was always on time for work.
  • Achieved measurable improvements across all vendors.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of procedure project by method team, which resulted in procedure.

Summaries

  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Professional with experience in developing a company's quality strategy, procedures, and processes.
  • Accomplished Quality Consultant.
  • Achieved a 73% increase in customer retention for ServiceNow.
  • Individual team member hiring and development experience
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Reduced product defect rate by 76% through the implementation of Six Sigma processes, saving the company approximately 14 annually.
  • Collaborated with internal teams to resolve a key production issue, reducing cycle time by 82% over 18 months.
  • Increased customer satisfaction by 43% through the development of a quality metrics dashboard that improved visibility into operational performance.
  • Collaborated with suppliers to introduce stricter quality guidelines, achieving a 61% reduction in material defects.
  • Conducted FMEA (Failure Mode and Effects Analysis) resulting in a comprehensive risk assessment and mitigating 14% of potential production problems.
  • Reduced waste by 28% across multiple production processes using lean manufacturing principles, leading to annual cost savings of 9.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a supplier scoring system that resulted in higher-quality parts being delivered, reducing defective materials by 35%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 11 in the development of category.

Affiliations

  • National Quality Institute (NQI) - Engaged in forums related to quality excellence and benchmarking.
  • American Marketing Association
  • Society of Women Engineers
  • International Association for Six Sigma Certification (IASSC) - Attained Lean and regularly mentor peers in process improvement strategies.
  • Society of Human Resource Management
  • Inspection and Quality Assurance Professionals Association (IQAPA) - Co-authored framework for enhancing product testing.
  • Chartered Quality Institute (CQI) - Volunteer for quality assessment reviews and training initiatives.
  • Freemason
  • Healthcare Quality & Safety Association (HQSA) - Engaged in quality improvement programs for healthcare providers and organizations.
  • International Quality Federation (IQF) - Received recognition for contributions to international quality standards compliance.

Certifications

  • Certified Process Improvement Specialist - Vantage
  • Certified Root Cause Analysis Practitioner – Vantage
  • Failure Mode and Effects Analysis (FMEA) Certification - Meridian
  • ISO 13485 Lead Auditor – Ironclad Systems, 2021
  • Certified Business Analysis Professional (CBAP)
  • Certified Lean Professional – Beacon Labs
  • Six Sigma Black Belt Certification - Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Quality Engineer (CQE) – Ironclad Systems
  • Certified Continuous Improvement Professional – Cedar Works

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