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Skills

  • Team building
  • Automated systems integration
  • Project organization
  • Capacity planning
  • MS Office
  • RFI Scanners
  • Operational improvement
  • Cross-functional team leadership
  • Invoice generation
  • Advanced Microsoft Excel (Pivot Tables, VLOOKUP)

Work Experiences

  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Reduced financial discrepancies by 17% by implementing team leadership and performance reporting.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.
  • Developed effective 18 month business plans to help strategic decision-makers focus on achieving long-term goals.
  • Kept track of inventory levels on a one year basis and placed new merchandise orders to keep supplies stocked.
  • Analyzed financial statements and category reports to track program performance and come up with ways to improve and cut costs.
  • Attended networking events to build community ties, business relationships, and industry connections.
  • Oversaw and improved a variety of procedures, including requirements, gap analysis, training and development, and the implementation of new programs.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Improved resource allocation while keeping expenses under tight control.

Summaries

  • Motivating leader who has built and managed framework teams in the past.
  • Recognized for operational, customer service, process, and framework excellence.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing category aspects that result in standard.
  • Operations Manager Supervisor is a determined Operations Manager Supervisor with excellent customer service skills.
  • Results-oriented Miscellaneous professional with project management, performance reporting, and project management strengths.
  • Expert at using in-depth knowledge of industry trends and shifts to provide valuable insights into new growth and expansion opportunities.
  • Communicative and team-oriented, with SAP expertise.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Professional with exceptional sales, cross-functional collaboration, and budget management abilities.
  • Operations Manager Supervisor and team leader with 17 years of experience in category settings.

Accomplishments

  • Spearheaded waste reduction initiative that cut operational waste by 72%, resulting in long-term cost savings of $7.
  • Planned and managed operating budgets exceeding $7, achieving a 22% reduction in costs without compromising service quality over several months.
  • Revamped internal workflow processes and reduced documentation time by automating 14 key reporting tasks.
  • Led cross-functional teams in conducting gap analysis across 10 departments, improving overall process efficiency by 69%.
  • Oversaw the installation of new systems that enabled real-time monitoring of KPIs, boosting operational transparency across 18 locations.
  • Optimized supply chain logistics, leading to a 35% reduction in delivery times and a 51% decrease in shipping costs.
  • Trained and mentored a team of 11 members, resulting in significantly improved efficiency and a 82% decrease in onboarding time.
  • Achieved a 20% increase in production output by establishing new communication protocols between cross-departmental teams.
  • Identified critical process bottlenecks and spearheaded solutions that reduced operational delays by 36%.
  • Monitored departmental KPIs to ensure continual improvement and developed corrective actions that boosted performance metrics by 70%.

Affiliations

  • Regional Chair, National Association of Manufacturers (NAM) Operations Council – 2017-Present
  • Certified Supply Chain Professional (CSCP) - Association for Supply Chain Management (ASCM), 2015
  • Member, International Facility Management Association (IFMA), 2022–Present
  • Member, The Council of Supply Chain Management Professionals (CSCMP) – 2018-Present
  • Volunteer Trainer, Local Logistics Performance Optimization Program – 2020-2017
  • Certified Lean Six Sigma Black Belt, International Association for Six Sigma Certification (IASSC) – 2023
  • Member, American Society of Transportation and Logistics (AST&L), 2024—Present
  • Member, American Society for Quality (ASQ) 2020 – Present
  • Affiliate, Society of Operations Engineers (SOE) – 2020-Present
  • Member, Institute for Operations Research and the Management Sciences (INFORMS), 2022-Present

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate
  • Professional in Human Resources (PHR) - Summit Group
  • Production and Inventory Planning Certification - 2024
  • Global Logistics Specialist (GLS) Certification - Northwind
  • Certified Operations Professional (COP) - Vantage
  • Certified Business Analysis Professional (CBAP)
  • Green Project Management Certification - 2019
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) - system
  • Salesforce

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