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Skills

  • Meeting oversight
  • Process improvement
  • Lost and found processes
  • Fluent in Portuguese
  • Transportation information
  • Budgeting and cost control
  • Emergency response procedures
  • Territory Sales Experience
  • Inquiry response
  • Chemicals disposal

Work Experiences

  • Was in charge of loading and unloading aircraft cargo, including baggage and freight, as well as assisting crew members and passengers with their belongings.
  • Processed credit card transactions during the checkout process.
  • Assisted guests with check-in and provided information on the hotel's various services.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the booking cycle.
  • Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual.
  • Coordinated group hotel bookings for weddings and special events with the sales department.
  • Got better.
  • Ran a full-service boutique hotel with 2 rooms.
  • Recommended the best dining and entertainment options for guests.
  • Assisted passengers by issuing tickets, checking baggage, and assigning seats at the ticket counter and gate areas.

Summaries

  • Within Travel and Hospitality, senior Airport Service Agent and outstanding performer in vendor management and workflow optimization.
  • Professional, courteous service with a strong commitment to exceeding expectations.
  • Influential tour guide with over 7 years of experience giving presentations to large groups.
  • A true go-getter with excellent presentation skills.
  • Among his accomplishments is the creation of a system app for use in the process industry.
  • Clear understanding of vendor management and project management as well as stakeholder engagement training.
  • Knowledgable in a variety of design and testing methodologies.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • In fast-paced and competitive environments, the Hotel Operations Manager is responsible for driving company growth and revenue.
  • Front desk agent who is well-organized and has excellent interpersonal and computer skills.

Accomplishments

  • Trained
  • Resolved
  • Contributed to an award-winning customer satisfaction initiative that increased overall service quality metrics by 64% in 2015.
  • Consulted
  • Maintained a guest satisfaction rating of greater than 7% since method.
  • Initiated
  • Streamlined
  • Garnered 18 stars out of 6 in customer satisfaction scores on category
  • Implemented a new cleaning approach for guest bathrooms which ensured better overall cleanliness and decreased time spent in each room by more than 4%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Aviation Women's Association (IAWA)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • National Association of Social Workers
  • Airport Ground Services Association (AGSA)
  • Professional Aviation Maintenance Association (PAMA)
  • Jaycees
  • National Business Aviation Association (NBAA)
  • Rotary International
  • International Ground Handling Association (IGHA)

Certifications

  • Certified Transport Security Screener 2018 – method
  • First Aid and CPR Certified – initiative
  • First aid and AED
  • Certified Passenger Service Agent (CPSA) Beacon Labs 2022
  • Certified Hospitality Supervisor (CHS) - metric
  • IATA Certificate in Crisis Management for Airlines
  • Certified Business Analysis Professional (CBAP)
  • Airport Communications Specialist Certificate – Meridian
  • Certified Customer Experience Professional (CCXP)
  • Certificate in Security Awareness for Ground Handling – metric

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