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Skills

  • Process optimization
  • Pricing tool development
  • Strong verbal communication
  • Hardware evaluation
  • Conflict resolution and mediation
  • Project management
  • Team Leadership
  • Operational improvement
  • Extremely organized
  • Customer experience enhancement

Work Experiences

  • Was in charge of supervising company assets in my assigned section, ensuring that corporate and state gaming rules and policies were followed.
  • Achieved a 20% reduction in regulatory incidents.
  • Observed gamblers on the floor in order to identify cheaters by observing behaviors such as card counting and marking.
  • Entered data into the SAP system, including payments, account information, and call logs.
  • Dealt in a precise and efficient manner in order to adhere to gaming procedures.
  • Double-checked the data's accuracy and integrity.
  • Achieved 45% fewer errors in process documentation.
  • Transported Adobe Creative Suite to three years customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 37% increase in productivity.

Summaries

  • Dual Rate Supervisor is a multi-talented Dual Rate Supervisor who is consistently rewarded for planning and operational improvements.
  • Strong leadership coordinating casino-wide activities, including policy and procedure planning, development, and implementation.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 80% reduction in employee turnover.
  • Clear understanding of data analysis and cross-functional collaboration as well as client relations training.
  • Achieved a 43% reduction in operational errors across shifts.
  • Dual Rate Supervisor expert with Miscellaneous experience of 11 years.
  • Achieved accident-free operations for 7 consecutive days.
  • Staff, management, government officials, and the general public all benefit from strong leadership.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Resolved product issue through consumer testing.
  • Analyzed and resolved operational bottlenecks, improving workflow efficiency by 64%.
  • Increased
  • Proposed
  • Championed a team productivity initiative that reduced shift turnover times by 37% while maintaining high-quality service levels.
  • Designed and implemented KPI tracking systems, improving shift handover quality and reducing performance variability.
  • Monitored
  • Contributed to employee retention strategy development, achieving a 63% reduction in voluntary turnovers over 6 months.
  • Developed customer engagement strategies that increased repeat business by 64% over the past year.

Affiliations

  • National Association of Social Workers
  • Conflict Resolution Network (CRN)
  • Leadership and Team Development Association
  • National Operations Management Association (NOMA)
  • National Hospitality and Tourism Association (NHTA)
  • Association for Computing Machinery
  • Certified Customer Service Professional (CCSP) Association
  • International Association of Workforce Planning and Engagement (IAWPE)
  • Project Management Institute (PMI)
  • American Hotel and Lodging Association (AHLA)

Certifications

  • Certified Stress Management Consultant
  • ServSafe Manager Certification
  • Employee Relations Specialist Certification
  • Certified Guest Service Professional (CGSP)
  • Certified Professional Supervisor (CPS)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Public Accountant

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