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Skills

  • Data entry
  • Effective time management
  • Paperwork drafting
  • Multi-line phone proficiency
  • Writing reports
  • Documentation and control
  • Workflow planning
  • Office management
  • 2 WPM typing speed
  • Administrative support

Work Experiences

  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Completed special projects on time and on budget, exceeding the goals of both the metric department and the organization as a whole.
  • Improved customer service ratings by 7% by training 12 new employees on proper phone handling techniques.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Effectively interacted with Faculty Secretary and Faculty Secretary, took detailed notes, and distributed minutes to all attendees in several months meetings.
  • Took up to 10 calls per two years and quickly redirected them.

Summaries

  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Prepared to bring 5 years of experience to Meridian and take on a new and challenging role.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Vendor management and project management are examples of areas of expertise.
  • Faculty Secretary with 6 years of experience assisting with metric program coordination and implementation.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Team player who is knowledgeable in team leadership and stakeholder engagement.

Accomplishments

  • Developed internal control processes to verify data accuracy for faculty evaluations, increasing reporting reliability by 82%.
  • Used Microsoft Excel to create and distribute comprehensive reports regarding faculty research activity and grant awards, improving department insights.
  • Led the integration of a new Jira system across departments, training 14 faculty members within two years and achieving 22% system adoption.
  • Administratively supported research grant management, including monitoring deadlines, facilitating communication, and finalizing applications for 14 projects.
  • Developed course schedules for product faculty, streamlining the process and reducing errors by 47% through meticulous planning.
  • Organized and supported 5 academic events and guest lectures, managing logistics for high-profile speakers and ensuring seamless execution.
  • Initiated cross-departmental collaboration projects streamlined through HubSpot, improving communication and resource-sharing between faculty.
  • Standardized event-planning processes for recurring faculty seminars, resulting in more consistent and error-free logistics management.
  • Created detailed monthly reports on departmental milestones and faculty achievements for administrative review, enabling better decision-making.
  • Ensured compliance with academic policies by accurately tracking and auditing faculty workload reports for framework years.

Affiliations

  • International Council of Nurses
  • American Medical Informatics Association
  • American Society for Training and Development (ASTD)
  • Phi Beta Delta Honor Society for International Scholars
  • Rotary International
  • Association for Institutional Research (AIR)
  • Women Administrators in Higher Education
  • International Association of Administrative Professionals
  • Society of College and University Planning (SCUP)
  • University Professional and Continuing Education Association (UPCEA)

Certifications

  • Professional in Human Resources (PHR) Certification by HR Certification Institute
  • Clerical and Administrative Support: Data Entry Certification by Mainstream Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS) – Access Certification
  • Certified Meeting Professional (CMP) by Events Industry Council
  • Google Certified Professional Cloud Architect
  • Accreditation Preparation and Management Course – Asana
  • Certified Public Accountant (CPA)
  • Certified in Education Fundraising (CFRE) by CFRE International
  • Digital Literacy Certification from Certiport

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