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Skills

  • Organization
  • Customer service
  • Problem resolution
  • Team collaboration
  • Upselling and cross-selling
  • Consultative selling techniques
  • Negotiation
  • MS Office
  • Client service
  • Customer satisfaction measurement

Work Experiences

  • Built a pipeline of over 10 leads through content marketing strategies and converted 75% into long-term clients.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted product demo attendance by 75%.
  • Achieved industry certifications.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Built and maintained a portfolio of over 18 clients.
  • Achieved the status of top salesperson for Atlanta in 2022 by focusing on innovative solutions to meet clients’ evolving needs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 32% improvement in sales closure rates.
  • Built value-driven relationships with multi-generational clients.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Licensed Salesperson is a multi-talented Licensed Salesperson who is consistently rewarded for planning and operational improvements.
  • Achieved a 41% client satisfaction rate in 2015 by implementing impactful post-sale follow-ups tailored to client needs and expectations.
  • Achieved 77% year-over-year growth in sales.
  • Achieved a conversion rate of 32%.
  • Builds strong client portfolios.
  • Delivering individualized policy and product recommendations has a proven track record of increasing revenue while protecting client assets.
  • Accomplished Licensed Salesperson committed to helping small businesses achieve financial success. Expertise in market analysis, investment strategy and portfolio management. Detail-oriented and tech-savvy professional proficient in Workday and Adobe Creative Suite.
  • Within Miscellaneous, senior Licensed Salesperson and outstanding performer in stakeholder engagement and strategic planning.
  • Focused and analytical, with a strong desire to ensure client satisfaction and team success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of method.
  • Enhanced client satisfaction scores by over 22% in three years through commitment to exceptional service and diligent follow-up.
  • Built and maintained a portfolio of more than 14 clients by developing trust through expert product knowledge and personalized service.
  • Successfully launched marketing campaigns targeting category, generating an increase of 30% in monthly inquiries.
  • Won 32% of closed deals in competitive markets by strategically tailoring presentations to client pain points.
  • Resolved product issue through consumer testing.
  • Generated over $13 in revenue by growing client portfolio through networking, prospecting, and personalized client care.
  • Maintained a customer satisfaction rate of over 60% as a result of clear communication, empathy, and consistent follow-up.
  • Implemented a streamlined sales process that reduced average sales cycle length by 34%.

Affiliations

  • Mortgage Bankers Association (MBA)
  • National Association of Social Workers
  • Certified Sales Leadership Professional (CSLP)
  • Sales & Marketing Executives International (SMEI)
  • Association for Supply Chain Management (APICS)
  • Certified Residential Specialist (CRS) Designation
  • Continuous Professional Development in Real Estate Sales, 2023
  • Business Ethics Certification from standard, 2024
  • International Council of Shopping Centers (ICSC)
  • Rotary International

Certifications

  • Certified eCommerce Marketing Specialist – system
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Real Estate Team Specialist (C-RETS) – National Association of Realtors®
  • Certified Property Manager (CPM) - process
  • Certified Residential Specialist (CRS) - Residential Real Estate Council
  • Certified Real Estate Brokerage Manager (CRB) - procedure
  • Certified Lead Management Professional – system
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Ads Certification 2018

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