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Skills

  • Compliance audit preparation (e.g., Lean)
  • Team management
  • Bookkeeping
  • Cost efficiency optimization
  • Business Administration
  • Project organization
  • MS Office
  • Payroll and budgeting
  • Database administration
  • Process improvement

Work Experiences

  • Applied predictive maintenance on Microsoft Excel.
  • Was in charge of framework files and records for 12 clients, as well as following security procedures to prevent data breaches and misuse.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Collaborated with operations and procurement teams.
  • Collaborated with stakeholders on infrastructure planning.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Restructured installation processes and staff teams, resulting in a 5% increase in productivity.
  • Achieved this in one year.
  • Achieved reduction over 11 months.

Summaries

  • To meet project objectives, prioritize projects and multitask effectively.
  • Within Miscellaneous, senior Base Station Support Manager and outstanding performer in workflow optimization and vendor management.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • With 10 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Achieved results in the last 15 months.
  • Achieved consistent uptime.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Base Station Support Manager with 2 years of successful cross-functional collaboration and performance reporting experience.
  • Accomplished presenter, having shared insights on base station efficiency improvements at framework, driving performance rates up by 57%.
  • Base Station Support Manager who is self-motivated and has demonstrated leadership, organizational, and customer service skills.

Accomplishments

  • Facilitated remote software updates for base stations, decreasing on-site interventions by 62% and boosting team productivity.
  • Increased operational transparency by implementing a real-time monitoring dashboard, allowing leadership to respond 20% faster to performance deviations.
  • Increased efficiency through automation of routine diagnostic tasks, resulting in 22% faster issue resolution times.
  • Enhanced team skills with targeted training on new telecom solutions, resulting in 18% service quality improvement within one year.
  • Coordinated high-level cross-functional teams for nationwide installation and configuration of base station upgrades that increased network coverage by 39%.
  • Developed and maintained budget forecasts for operational expenditures, reducing annual operational costs by $18 through enhanced financial planning.
  • Authored best practice documentation for base station setup, contributing to a 69% reduction in onboarding times for new hires.
  • Established support team key performance benchmarks, achieving a service response rate of 34% in one year, exceeding company goals.
  • Collaborated with team of 2 in the development of procedure.
  • Monitored and analyzed performance KPIs, presenting data-driven recommendations to executive leadership, improving decision-making speed by 77%.

Affiliations

  • International Council of Nurses
  • American Society of Safety Professionals
  • Lean Six Sigma Green Belt Certification - 2015
  • Member of the National Association of Tower Erectors (NATE)
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Member of the Association for Passive Optical LAN (APOLAN)
  • American Medical Informatics Association
  • Attended the 2018 World Radio Conference
  • Project Management Institute

Certifications

  • Certified ScrumMaster (CSM)
  • Salesforce
  • Huawei Certified Network Professional (HCNP)
  • First Aid/CPR Certified
  • Certified Telecommunications Network Specialist (CTNS)
  • Apple Certified Associate (ACA)
  • 5G RAN Engineer Certification
  • SHRM Certified Professional (SHRM-CP)
  • 5G Network Infrastructure Specialist Certification
  • Certified Passive Optical Network (PON) Professional

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