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Skills

  • CRM System Management
  • Handling Confidential Information
  • Enrollment application processing
  • Automating application workflows
  • Follow-up communication strategies
  • Cross-functional team collaboration
  • Admissions processes
  • Documentation and paperwork
  • Investigations experience
  • Coordinating applications

Work Experiences

  • Achieved a 46% re-engagement rate.
  • Organized 12 mock interview seminars to help people improve their interviewing and communication skills.
  • Examined and revised compensation and benefit policies in order to create competitive programs and ensure compliance with legal requirements.
  • Achieved 54% higher engagement in the first semester.
  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Assisted in the management of the scholarship application process, successfully awarding over $10 in funding to eligible students.
  • Communicated with people from various cultures and backgrounds, ensuring consistency through active listening and interpersonal skills.
  • Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers.
  • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
  • Analyzed competitor enrollment strategies.

Summaries

  • Professional who can keep accurate records, schedule appointments, and handle a variety of administrative tasks in both English and Spanish.
  • Successful in coordinating enrollment processes for Seattle.
  • Ready to contribute 7 years of experience and take on a new challenge.
  • Fosters a culture of collaboration and continuous learning and development across all functions.
  • Strengths in client relations and workflow optimization backed up by Human Resources training.
  • HR Associate with strong analytical skills and previous experience in benefits and payroll administration.
  • Enrollment Coordinator with 6 years of experience in benefits and payroll.
  • Enrollment Coordinator with 5 years of successful cross-functional collaboration and data analysis experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated administrative and customer service professional with extensive knowledge of standard enrollment procedures.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Guided
  • Improved
  • Increased
  • Documented
  • Collaborated with admissions and registrar departments to track international student visa compliance, achieving a 62% audit success rate.
  • Streamlined
  • Monitored
  • Initiated
  • Directed outreach and communication efforts in Raleigh, contributing to 50% increase in prospective student engagement over 2015.

Affiliations

  • International Studies Association (ISA)
  • National Institute for Enrollments and Admissions Consulting (NIEAC)
  • Global Education Benchmark Group (GEBG)
  • International Federation for Educational Enrollment (IFEE)
  • National Organization for Student Success (NOSS)
  • International Association of Administrative Professionals
  • National Council for Marketing & Public Relations (NCMPR)
  • National Council on Enrollment Reporting (NCER)
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Association for Graduate Enrollment Management (NAGAP)

Certifications

  • Certified Student Information Systems Specialist (CSIS) – Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Customer Relationship Management Professional – Lakeside Partners
  • ServSafe
  • Certified Scholarship Program Manager – Brightline
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Student Retention Specialist (CSRS) - Northwind
  • Certified Enrollment Systems Coordinator (CESC) – Cedar Works
  • Certified Enrollment Advisor (CEA) – Northwind

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