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Skills

  • Database management software proficiency
  • Regulatory compliance
  • Operational improvement
  • Customer service orientation
  • Spreadsheet management
  • Calendaring and scheduling
  • Project organization
  • Supply chain optimization
  • Cross-functional team collaboration
  • 10 WPM typing speed

Work Experiences

  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Achieved a 22% reduction in supply expenditure.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Achieved seamless relocations.
  • Collaborated with cross-functional teams to coordinate complex regional office moves, resulting in seamless relocations with zero downtime over a period of 10 weeks.
  • Created time sheets for 17 executives and employees in three years.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Delivered clear and concise presentations based on facility performance data, contributing to ongoing process improvement discussions with senior management.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.

Summaries

  • Offering a 3 background as well as exceptional data analysis and quality assurance abilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With a background in accounting and finance, I am a talented administrative professional.
  • QuickBooks and HubSpot are two of my strongest skills.
  • Adept at managing complex facility operations, including asset tracking, document management, and vendor relations, delivering measurable results in cost reduction and process improvements.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Committed to optimizing facility operations.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Costs were consistently reduced while profits were increased.
  • Completed complex office relocations over 12 weeks.

Accomplishments

  • Coordinated relocation logistics for 8 departments, reducing disruption and downtime by careful planning of staff moves and facility modifications.
  • Trained 7 staff members on the use of facility management software, increasing team productivity by 56% and improving process consistency.
  • Established and enforced COVID-19 sanitation compliance protocols, minimizing downtime and ensuring staff safety.
  • Managed tenant communications through a centralized request system, reducing service resolution times to under 6 hours, improving satisfaction scores.
  • Collaborated with cross-functional teams to execute large-scale renovation projects ahead of schedule and under budget by 23%.
  • Led regular safety inspections, ensuring all facilities met stringent local, state, and federal compliance requirements, resulting in 7% passing rate for random audits.
  • Created a comprehensive monthly reporting structure focusing on utility performance and work order turnarounds, facilitating data-driven decision making for facility managers.
  • Supported senior leadership by managing daily operations of 7-building campus, overseeing repairs, relocation efforts, and facility upgrades.
  • Developed a fully automated preventive maintenance program for Microsoft Excel, which increased equipment uptime by 40% and extended the lifespan of the assets by 6 years.
  • Streamlined the facility request process by implementing an online platform that reduced backlog by 18%, improving response times.

Affiliations

  • Society of Industrial and Office Realtors (SIOR)
  • Jaycees
  • Environmental Management Association (EMA)
  • International Facility Management Association (IFMA)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • American Society of Safety Professionals
  • American Public Works Association (APWA)
  • Rotary International
  • American Energy Society (AES)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Occupational Health and Safety Certification — Cedar Works
  • Certified Maintenance & Reliability Professional (CMRP) - SMRP
  • ServSafe
  • Certified Professional in Supply Management (CPSM) - ISM
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified in Production and Inventory Management (CPIM) – APICS

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