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Skills

  • Customer experience enhancement
  • Project management
  • Problem resolution
  • Executive reporting (program)
  • Relationship development
  • Process optimization
  • Content management expertise
  • Experience in leadership
  • Ability to analyze reports
  • Organization

Work Experiences

  • Assisted in the creation of procedure procedures.
  • Completed a variety of reports and analyzed each one to see where I could make improvements.
  • Analyzed KPIs and delivered actionable insights to C-suite executives, helping to steer the company into three new profitable markets.
  • Added $7 to the bottom line.
  • Learned strategic planning and data analysis to help with office needs.
  • Managed vendor relations and contracts, saving $12 and delivering premium contract pricing through strategic partnerships.
  • Analyzed KPIs.
  • Built tailored business solutions for Miscellaneous clients, adding over 17% ROI to their analytics capabilities.
  • Built tailored business solutions for Miscellaneous clients.
  • Applied advanced data mining techniques using system, discovering critical inefficiencies that led to a 81% cost reduction.

Summaries

  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Achieved results through careful planning and resource management.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Framework and metric have a proven track record.
  • Communicative and team-oriented, with Tableau expertise.
  • Capable of adapting and remaining flexible while juggling multiple tasks.
  • Vendor management in program settings and data analysis in workflow optimization settings.
  • Metric, category, and program are all available.
  • Senior Business Solution Analyst and team leader with 18 years of experience in process settings.

Accomplishments

  • Analyzed large datasets to create forecasting models that improved financial and business planning by 55%, contributing to data-driven decision-making and goal setting.
  • Managed a high-visibility IT integration project, upholding business continuity and securing an operational uptime of 52% during the transition.
  • Implemented a cloud-based CRM system that increased lead conversion rates by 24% within the first 18 months, improving customer retention and sales pipeline development.
  • Integrated method with existing internal software, providing real-time data access to 14 new departments and improving speed-to-insight by 69%.
  • Collaborated with global teams to roll out an international expansion strategy, increasing market reach and launching operations in 3 new countries, resulting in 25% revenue growth.
  • Collaborated with marketing and operations departments to successfully implement an automated reporting tool, driving a 59% improvement in campaign ROI measurement.
  • Conducted gap analysis between current processes and desired outcomes, enabling the business to implement solutions that improved process efficiency by 43%.
  • Developed and deployed custom automated reports using metric reducing reporting time from 15 hours to 14 minutes, leading to a 71% improvement in analytical insights.
  • Presented insights and recommendations to senior leadership through data visualizations using standard, contributing to a 80% improvement in business decision outcomes.
  • Evaluated and optimized legacy systems, which decreased the number of IT support requests by 62% and significantly enhanced system reliability.

Affiliations

  • Chartered Member, British Computer Society (BCS) - Engaged in knowledge sharing and workshops, specifically on IT transformation.
  • Active Member, Business Process Management Institute (BPMI) - Collaborating on updated frameworks for process automation management.
  • Member, Business Architecture Guild - Participated in the development and dissemination of best practices in business architecture.
  • Member, Association of Business Solution Providers (ABSP) – Engaging in discussions around end-to-end business technology implementations and innovations.
  • Co-Chair, Predictive Analytics and Forecasting Consortium – Leading knowledge sharing and innovation in predictive modeling for corporate improvements.
  • Member, International Institute of Business Analysis (IIBA) - Contributed to the development of best practices in business analysis.
  • Participant, Microsoft Power Platform User Group - Presentations on workflow automations and troubleshooting data issues using Power Automate.
  • Member, Washington Business Solutions Forum – Regularly presents on improving resource allocation and business intelligence tool usage.
  • Mentor, Women in Data Science (WiDS) – Coaching upcoming analysts on technical skills and career development in business intelligence.
  • Participant, International Association of IT Asset Managers (IAITAM) - Advocating best practices in asset management and efficiency improvements.

Certifications

  • Certified Information Systems Security Professional (CISSP) - 2022, Raleigh
  • Certified Analytics Professional (CAP) – Brightline
  • ServSafe
  • Tableau Desktop Specialist Certification - framework
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified: Power BI Data Analyst Associate 2018
  • Professional Agile Leadership (PAL)
  • Salesforce Certified Administrator - 2015
  • Advanced Certified Scrum Product Owner (A-CSPO)
  • CompTIA A+ Technician

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