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Skills

  • Conflict resolution
  • Work orders
  • Clerical support
  • Business operations
  • Relationship development
  • User interface understanding
  • Food preparation
  • Team management
  • Product testing
  • Staff development

Work Experiences

  • Oversaw inventory supplies, including standard and framework products, and submitted lists to Utility Person for items that needed to be reordered right away.
  • Identified facility issues, such as repair needs and major maintenance issues, and reported them to management.
  • Cleaned specialty spaces like chemistry laboratories with safe solvents to keep them clean.
  • Assisted in the installation of Microsoft Excel systems at Chicago, ensuring optimal functionality and customer satisfaction upon completion.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Adjusted gauges and temperatures.
  • Repaired machines in accordance with preventative maintenance schedules or in the event of an emergency, and then returned them to service.
  • Examined 16 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.
  • Kept an eye on the machines and grinding wheels while they were in use, assessing their functionality and ensuring their safety.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Team-oriented, punctual, and conscientious.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Offering 7 years of experience cleaning rooms, supervising laundry, and keeping an eye on the grounds for general maintenance.
  • Utility Person is a personable, self-motivated team player who pays close attention to detail.
  • Completes tasks with zeal and offers skills in risk assessment and stakeholder engagement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leader with a strong work ethic and a focus on safety.
  • Trained in operating equipment, handling chemicals, and restocking supplies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to delivering consistently high-quality and professional results.

Accomplishments

  • Collaborated closely with engineers to implement safety mitigation plans, which completely eliminated safety violations during several months.
  • Utilized advanced test equipment to diagnose issues in hydraulic systems, preventing potential catastrophic system failures for 7 clients.
  • Led preventative maintenance checks for 11 residential complexes, leading to a 71% reduction in tenant-reported utility issues.
  • Applied time management skills to prioritize workloads, ensuring critical maintenance tasks were accomplished within the past year set by senior supervisors.
  • Resolved product issue through consumer testing.
  • Introduced new work order management system, improving job tracking and reducing response time by 9%.
  • Assisted in root cause analysis investigations for equipment failures, identifying and implementing solutions that reduced downtime by 43%.
  • Helped facilitate the introduction of new utility technologies, increasing operational efficiency by 26%, benefiting both internal teams and end-user clients.
  • Played a key role in completing process under a tight deadline, meeting or exceeding Cedar Works expectations.
  • Developed a work order escalation process, reducing average response time to urgent requests from 16 hours to 6 hours.

Affiliations

  • American Society of Safety Professionals
  • Project Management Institute
  • Confined Space Rescue and Awareness Certification 2022
  • National Conference on Utility Fleet Management (NCFUM) Attendee
  • Society of Human Resource Management
  • Certified Energy Manager (CEM) - Six Sigma
  • American Society of Mechanical Engineers (ASME)
  • American Medical Informatics Association
  • American Marketing Association
  • Association of Information Technology Professionals

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • HVAC Excellence Professional Level Certification - process 2024
  • Certified Energy Auditor (CEA) - Association of Energy Engineers (AEE) 2017
  • Certified Public Accountant (CPA)
  • Building Energy Modeling Professional Certification (BEMP) - ASHRAE 2022
  • Basic First Aid and CPR Certification - American Heart Association/American Red Cross 2023
  • Certified Business Analysis Professional (CBAP)
  • Plumbing Systems Certification - Massachusetts 2023
  • CompTIA Security+
  • Apple Certified Associate (ACA)

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