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Skills

  • Relationship development
  • Medical appointment scheduling
  • Process improvement
  • Customer service
  • Motivational interviewing
  • Business operations
  • Geriatric treatment
  • Conflict resolution in healthcare settings
  • Team management
  • Insurance billing

Work Experiences

  • Advocated for 3 patients daily, ensuring their concerns were communicated to medical staff for timely intervention.
  • Saved money by developing functional solutions to standard problems.
  • Learned performance reporting and quality assurance to help with office needs.
  • Collaborated with local businesses across departments to organize health promotion programs that would engage and attract potential patients.
  • Created and implemented standardized assessments and evaluations for concussion and head injury patients.
  • Used Tableau to compile data gathered from various sources.
  • Finished standard of project, which resulted in initiative.
  • Patients with chest pain, arrhythmia, and myocardial infarction are among the patients I manage in the ICU on continuous venous hemodialysis.
  • Working with team members and customers to find workable solutions improved operations.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • Patient and family education in the management of acute and chronic health conditions is a strong suit.
  • Achieved a 43% improvement in claim resolutions.
  • Outstanding interpersonal and leadership abilities.
  • Achieved a 81% reduction in hospital readmissions.
  • Achieved 52% faster response times.
  • Assessments, as well as the development and implementation of care plans, are areas in which she excels.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Method and procedure have a proven track record.
  • Miscellaneous student seeking hands-on experience through an internship in process improvement.
  • Care Advocate is a hardworking and dependable Care Advocate who excels at client relations and workflow optimization.

Accomplishments

  • Initiated and implemented mental health awareness campaigns, resulting in a 56% increase in patients seeking mental health services.
  • Advocated for patient-focused policies in monthly meetings, contributing feedback that improved operational processes and elevated satisfaction scores by 24%.
  • Assisted patients and families in navigating complex insurance processes, enabled 3% faster claim approvals with comprehensive documentation.
  • Developed and conducted patient health education workshops, resulting in a 68% increase in patient adherence to prescribed care and follow-up protocols.
  • Mentored junior colleagues and care coordinators in provider-patient communication strategies, reducing errors and patient complaints by 15%.
  • Provided comprehensive updates on patient progress to 4-member care and family support teams, ensuring informed decisions in 15 complex care scenarios.
  • Orchestrated care transitions from hospital to home care for 3 patients, leading to improved continuity of care and a 84% decrease in readmissions.
  • Provided emotional support and consistent communication with long-term care patients and families, elevating overall patient satisfaction rates to 52%
  • Assessed social determinant needs for 3 patients, successfully connecting them to external financial assistance programs, reducing hardship on patients.
  • Collaborated with 18-person interdisciplinary team to drive comprehensive care plans, securing better health outcomes for 10 complex cases.

Affiliations

  • Member, American Academy of Hospice and Palliative Medicine (AAHPM) providing expert-led education in patient compassion
  • Collaborator, Local Patient Support Network, assisting in patient case reviews and advocacy for medical services
  • Active Member, National Alliance on Mental Illness (NAMI), volunteer in community-based mental health advocacy events
  • Member, National Hospice and Palliative Care Organization (NHPCO), focusing on end-of-life care coordination
  • Certification in Advance Care Planning (ACP), provided comprehensive care frameworks for critically ill patients, Ironclad Systems
  • Certified, Medical Compliance and Healthcare Ethics by Ironclad Systems, completed 2015
  • Member, Case Management Society of America (CMSA), engaging in learning opportunities around patient care management
  • Member, American Geriatrics Society (AGS) – knowledge sharing on chronic illness care for older adults
  • Certified, Mental Health First Aid Instructor through National Council for Behavioral Health, completed 2023
  • Certificant, Crisis Prevention and Intervention (CPI) Training Program, completed 2016

Certifications

  • Project Management Professional (PMP)
  • Certified Community Health Worker (CHW) - 2023, Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Associates in Chronic Care Professional (CCP) - 2020, metric
  • National Association of Healthcare Advocacy Consultants (NAHAC) certification
  • Care Coordination Certification Program (CCCP) - 2016, process
  • Google Certified Professional Cloud Architect
  • Licensed Marriage and Family Therapist (LMFT) - 2024, metric
  • Certified Addictions Counselor (CAC) - 2018, process
  • Hospice and Palliative Nurses Association (HPNA) Certification

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