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Skills

  • MS Office
  • Supervision
  • Communications
  • Project organization
  • Data-driven decision making
  • RFI Scanners
  • Cultural competency in care
  • Patient-centered care
  • De-escalation of high-stress situations
  • HIPAA compliance

Work Experiences

  • Administered real-time support to patients using telehealth services, improving accessibility by 69%.
  • Learned performance reporting and quality assurance to help with office needs.
  • Achieved 40% approval rate for clients.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved results over 6 months.
  • Followed hospital policies and procedures to ensure the safety of patients and a positive outcome.
  • Achieved a 15% improvement in patient satisfaction scores.
  • Saved money by developing functional solutions to standard problems.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Conducted physical examinations, as well as ordering and evaluating lab tests and medications.

Summaries

  • Ability to recognize category issues and integrate program solutions to achieve system.
  • Six Sigma certified
  • Accomplished Care Advocate with strong conflict resolution skills, mediating between patients and insurance providers to expedite claim resolutions by 60%.
  • Strategic thinker with expertise in budget management.
  • Successful in prioritizing tasks and organizing projects to improve the quality of patient care.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved a 56% reduction in emergency room visits for chronic illness patients.
  • Board-certified nurse practitioner with experience in medical staff management and supervision.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved 52% faster response times.

Accomplishments

  • Collaborated with 18-person interdisciplinary team to drive comprehensive care plans, securing better health outcomes for 10 complex cases.
  • Mentored junior colleagues and care coordinators in provider-patient communication strategies, reducing errors and patient complaints by 15%.
  • Advocated for patient-focused policies in monthly meetings, contributing feedback that improved operational processes and elevated satisfaction scores by 24%.
  • Advocated for patients’ mental health care needs and successfully connected 13 individuals with therapists, lowering readmission rates by 73%.
  • Developed and conducted patient health education workshops, resulting in a 68% increase in patient adherence to prescribed care and follow-up protocols.
  • Led initiatives to minimize billing disputes, reducing backlog claims by 45% and enhancing relationships between healthcare providers and patients.
  • Championed care coordination across cultural and linguistic barriers, utilizing French fluency, to serve 18% more non-English-speaking patients per month.
  • Provided comprehensive updates on patient progress to 4-member care and family support teams, ensuring informed decisions in 15 complex care scenarios.
  • Assisted in insurance claim processing and dispute resolution, achieving a 62% reduction in claims denial escalation.
  • Reduced wait times for consultations by 29% through streamlined medical appointment scheduling across Tableau, improving overall patient satisfaction.

Affiliations

  • Attendee, Annual National Care Coordination Conference, focusing on chronic illness and care continuum
  • Member, National Association of Social Workers (NASW) initiative
  • Participant, Integrated Behavioral Health Conference, specializing in mental health care system integrations
  • Certified, Medical Compliance and Healthcare Ethics by Ironclad Systems, completed 2015
  • Volunteer, Chronic Illness Peer Support Group, helping run bi-weekly meetings for 12 individuals
  • Volunteer, Substance Abuse and Mental Health Services Outreach, assisting vulnerable populations within Denver
  • Affiliate Member, American Psychological Association (APA), Mental Health Advocacy sector
  • Participant, Collaborative Case Management Training ITIL in Care Coordination, awarded by Vantage
  • Member, American Geriatrics Society (AGS) – knowledge sharing on chronic illness care for older adults
  • Certification in Advance Care Planning (ACP), provided comprehensive care frameworks for critically ill patients, Ironclad Systems

Certifications

  • Advanced Case Management Certification (ACM) - 2016, Beacon Labs
  • Certified Trauma Treatment Specialist - 2019, Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Professional Patient Advocate Certificate Program - 2018, program
  • Certified Telehealth Coordinator (CTC) - 2020, Northwind
  • CompTIA Security+
  • Certified Patient Advocate (BCPA) - 2016, Beacon Labs
  • Salesforce
  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician

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