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Skills

  • Operational improvement
  • First Aid/CPR
  • Process improvement
  • Organization
  • Client mentorship and guidance
  • Customer service
  • Project organization
  • Onsite facility tours
  • Employment readiness coaching
  • Interviewing skills

Work Experiences

  • Aided long-term housing solutions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported HubSpot to 6 months customer locations.
  • Advocated for 10 legal actions.
  • Conducted over 17 workshops annually.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 78% drop in repeat intervention needs.
  • Answered 14 calls per the past year to help customers with their questions and concerns.
  • Achieved 79% adherence to individual independent living plans.

Summaries

  • Achieved industry certifications including Six Sigma, boosting program credibility and ensuring compliance with both federal and state standards.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a reduction in behavioral crises by 70%.
  • Bolstered service delivery quality.
  • Achieved a 56% increase in partnerships.
  • Adept at managing and mentoring case managers, ensuring top-tier service delivery and consistency in client outcomes.
  • Adept at managing case managers.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Achieved a 59% job placement rate.
  • Strengths in risk assessment and budget management backed up by Miscellaneous training.

Accomplishments

  • Developed emotional resilience workshops that contributed to a 56% increase in clients' reported coping skills.
  • Developed employment readiness workshops, resulting in 52% of clients securing long-term employment within 18 months.
  • Developed partnerships with addiction specialists, leading to a 70% decrease in repeat substance abuse interventions over two years.
  • Streamlined client intake procedures, reducing initial assessment time by 63% and improving early client engagement.
  • Implemented a new case management system, improving efficiency by 31% and allowing staff to focus on direct client support.
  • Introduced a peer-to-peer mentorship program achieving a 35% improvement in client retention over 2015.
  • Worked collaboratively with external stakeholders, building a resource network that led to 69% increase in service referrals.
  • Standardized program documentation processes, improving the accuracy of client case notes by 64%.
  • Collaborated with educational institutions, providing courses that increased client educational attainment by 35%.
  • Collaborated with multidisciplinary teams, resulting in 82% improvement in client outcomes through personalized support plans.

Affiliations

  • Association of People Supporting Employment First (APSE)
  • American Society of Safety Professionals
  • Project Management Institute
  • International Coach Federation (ICF)
  • National Organization of Human Services (NOHS)
  • Disability Rights Education and Defense Fund (DREDF)
  • National Rehabilitation Association (NRA)
  • American Association of Service Coordinators (AASC)
  • Association for Specialists in Group Work (ASGW)
  • Society for Community Research and Action (SCRA)

Certifications

  • Certified in Applied Suicide Intervention Skills Training (ASIST)
  • Certified Psychiatric Rehabilitation Practitioner (CPRP)
  • Certified in Trauma-Informed Care Practices
  • Project Management Professional (PMP)
  • Co-occurring Disorders Specialist Certification
  • Certified Facilitator in Restorative Justice Practices
  • Certified in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certified Rehabilitation Counselor (CRC)

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