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Skills
- Incident response and resolution
- Cost Reduction Strategies and Budgeting
- SLA Adherence and Client Satisfaction
- Centralized Log Management and Monitoring (e.g., ELK, Splunk)
- System Documentation and Knowledge Transfer
- Help Desk Ticketing Systems Integration
- Server Virtualization and Clustering
- Cloud migration planning and execution
- Basic Network Administration (DNS, DHCP, TCP/IP)
- Disaster recovery strategy implementation
Work Experiences
- Engaged in root-cause analysis for system issues, reducing resolution time for server outages by [Percentage], and improving long-term stability.
- Led a security audit with [Company].
- Lowered overhead.
- Enhanced system reliability across [Department/Organization].
- Regularly evaluated system logs for issues.
- Streamlined workflows for [Number] users.
- Migrated systems to virtual environments.
- Automated routine batch processes to run during non-peak hours, eliminating downtime for end users and improving overall processing efficiency.
- Improved server standardization across multiple environments.
- Cut manual interventions by [Percentage].
Summaries
- Experienced in managing Active Directory for [Number] users, ensuring streamlined user management and optimal access control.
- Specialized in system performance tuning.
- Collaborated with cloud service providers.
- Met stringent IT security standards.
- Led a team to implement password management.
- Supported business-critical applications.
- Minimized manual task execution.
- Developed and executed disaster recovery strategies in collaboration with security teams, improving recovery efficiency by [Percentage] for high-value systems.
- Specialist in root cause analysis.
- Executed end-to-end cloud migration projects.
Accomplishments
- Designed and implemented a disaster recovery plan resulting in near-zero downtime during multiple unplanned outages.
- Supported the integration of remote access tools, improving uptime for remote workers by [Percentage].
- Collaborated with engineering teams to ensure smooth deployment of system updates, reducing post-implementation issues by [Percentage].
- Optimized file storage policies on network shares, resulting in better data management and a reduction of clutter by [Percentage].
- Deployed and managed firewall policies, enhancing perimeter security and reducing unauthorized access attempts by [Percentage].
- Reduced software patching times by [Percentage] by automating update procedures across [Number] servers.
- Cut incident resolution times by [Percentage] through effective root cause analysis and monitoring system improvements.
- Configured virtualization environments, reducing physical hardware requirements by [Percentage] while improving redundancy.
- Automated routine maintenance tasks with scripting, resulting in a [Percentage] reduction in manual labor hours for the team.
- Investigated and addressed recurring system bottlenecks, improving overall system efficiency by [Percentage].
Affiliations
- Member of Association for Computing Machinery (ACM) – Participated in events focused on cloud computing and system administration.
- Member of DevOps Days organization, building skills related to CI/CD, monitoring, and infrastructure automation.
- Contributing developer to open-source projects as part of GitHub network focused on server scripts and automation.
- Regular attendee of Cisco Networking Academy Alumni events, enhancing skills in network routing, switching, and security.
- VMware Customer Council member, engaging in technical sessions regarding advanced server virtualization setups.
- Member of the Association for Information Systems (AIS) with a focus on infrastructure management and system optimization.
- Active participant in Amazon Web Services (AWS) Certified Community, applying shared solutions for flexible cloud services.
- Member of CompTIA – Acquired ongoing professional certification in CompTIA Network+ and CompTIA Security+.
- Long-standing membership in ISACA, specializing in audit control and IT system governance for complex networks.
- Azure User Group member with keen interest in improving cloud infrastructure and system automation.
Certifications
- Certified Information Systems Security Professional (CISSP)
- Amazon Web Services (AWS) Certified SysOps Administrator – Associate
- VMware Certified Professional - Data Center Virtualization (VCP-DCV)
- Microsoft Certified: Azure Administrator Associate
- CompTIA Server+ Certification
- Certified Kubernetes Administrator (CKA)
- CompTIA Network+ Certification
- HashiCorp Certified: Terraform Associate
- Certified Cloud Security Professional (CCSP)
- Microsoft Certified: DevOps Engineer Expert
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