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Skills

  • Cloud migration planning and execution
  • Active Directory and Group Policy management
  • Cost Reduction Strategies and Budgeting
  • Basic Network Administration (DNS, DHCP, TCP/IP)
  • Problem resolution
  • Hands-on Experience with Virtualization (e.g., VMware, Hyper-V)
  • ITIL Framework Knowledge
  • Regulatory compliance
  • Hybrid Cloud Architecture Understanding
  • Capacity planning and resource utilization

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Achieved annual savings of $12 in hardware maintenance.
  • Achieved 23% customer satisfaction.
  • Conducted training sessions for junior administrators on best practices for system troubleshooting and implementing secure configurations.
  • Automated routine batch processes to run during non-peak hours, eliminating downtime for end users and improving overall processing efficiency.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Collaborated with the security team.
  • Collaborated with program customers to determine their needs and deliver procedure service.

Summaries

  • Years of progressive IT experience 8.
  • In large-scale distributed network environments, certified in ITIL and CPA for 16 years.
  • Strengths in process improvement and strategic planning backed up by Computers Software training.
  • Dedicated IT specialist with a passion for implementing secure configurations, reducing unauthorized access attempts by 67% through policy enforcement.
  • Associate System Administrator known for innovative system configuration solutions.
  • Associate System Administrator is a multi-talented Associate System Administrator who is consistently rewarded for planning and operational improvements.
  • Collaborated with cloud service providers to execute end-to-end cloud migration projects, consolidating on-prem workloads and enabling cost reduction.
  • Associate System Administrator with a clear focus on disaster recovery and business continuity planning, reducing potential downtime risk by 41%.
  • Boosted process efficiency.
  • Collaborated with security teams to execute disaster recovery protocols, achieving faster restoration of critical systems after a fault.

Accomplishments

  • Developed and maintained system documentation, reducing team onboarding time by 45% during internal audits.
  • Automated routine maintenance tasks with scripting, resulting in a 64% reduction in manual labor hours for the team.
  • Led a cloud migration project, transitioning core services to Salesforce while reducing data center costs by $18.
  • Utilized ticketing system data and trends to prioritize system upgrades, reducing support ticket volume by 64%.
  • Collaborated with team of 5 in the development of category.
  • Collaborated in the rollout of a new help desk ticketing system, improving response time for support requests by 64%.
  • Conducted risk analysis and optimized server deployments, reducing hardware costs by $15 on an annual basis.
  • Documented and resolved system which led to metric.
  • Implemented a centralized logging solution, reducing analysis times during security incidents by 42%.
  • Led configuration of backup solutions, reducing data recovery times by 20% and safeguarding sensitive information.

Affiliations

  • Proud member of the IT Service Management Forum (itSMF) with a focus on continual service improvement.
  • Participated in the Ansible Community, sharing innovations related to automation scripts and system patching.
  • Part of Open Networking Foundation (ONF), deepening knowledge of SDN technologies and strategies.
  • Member of CompTIA – Acquired ongoing professional certification in CompTIA Network+ and CompTIA Security+.
  • Member of the Association for Information Systems (AIS) with a focus on infrastructure management and system optimization.
  • Participated in training and workshops as part of VMware User Group (VMUG) focusing on virtualization best practices.
  • Jaycees
  • Active membership in Docker Community, focusing on containerized application infrastructures and management.
  • Azure User Group member with keen interest in improving cloud infrastructure and system automation.
  • Contributor to Puppet Community, focusing on improving capabilities in automated system configuration management.

Certifications

  • Certified Cloud Security Professional (CCSP)
  • Puppet Certified Professional Certification
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Cybersecurity Analyst (CySA+)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified Public Accountant
  • Google Associate Cloud Engineer
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • SHRM Certified Professional (SHRM-CP)

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