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Skills

  • Team Leadership
  • Employee retention strategies
  • Report writing
  • Healthcare delivery
  • Supply chain optimization
  • Staff supervision
  • User interface understanding
  • Clerical support
  • Process implementation
  • Hardware evaluation

Work Experiences

  • Created policies to align procedures with nursing home strategic initiatives and ensured that I followed all statutory, regulatory, state, and federal regulations.
  • Implemented new hire training to help employees improve their skills and start conversations about task prioritization.
  • Increased revenue by more than $4 between 2016 and 2015.
  • Achieved Employee of the Year for operational excellence.
  • Worked with a multidisciplinary team to improve patient care and response times overall.
  • Attended three years meetings with department heads to discuss census data, admissions, and resident discharges.
  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Pushed for improvements in process, efficiency, and quality, which resulted in a 18% increase in patient discharge times.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Results-oriented Miscellaneous professional with strategic planning, data analysis, and quality assurance strengths.
  • Motivating leader who has built and managed framework teams in the past.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Motivated Practice Coordinator with experience managing large-scale projects, including budgeting and administration.
  • Design and development of successful framework embedded software applications in the past.
  • Team leadership in initiative settings and team leadership in client relations settings.
  • With 10 years of progressive experience managing busy healthcare facilities, Practice Coordinator is an insightful Practice Coordinator.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • With a successful career history spanning more than 2 years, I am confident in my abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Developed a scheduling protocol for medical staff, leading to an 28% improvement in procedural timeliness and reducing appointment delays.
  • Resolved
  • Managed
  • Designed a patient feedback system that collected actionable insights, resulting in a 29% increase in patient satisfaction scores.
  • Collaborated with marketing and outreach teams, yielding a 49% uptick in new patient registrations and engagement over three years.
  • Solved
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Achieved HIPAA audit compliance for 2016 by managing staff training and ensuring adherence to stringent health information privacy standards.
  • Ensured

Affiliations

  • Member, Association for Professionals in Patient Access Leadership
  • Collaborated with Local Healthcare Coordination Networks – Chicago Chapter
  • Healthcare Data Analytics Certification, Brightline, 2017
  • Committee Member, Patient Experience Improvement Task Force Seattle, 2023
  • Certified in Practice Management, framework – 2015
  • Board Participant, Healthcare Management Education and Development Association (HMEDA)
  • Member, Telemedicine & Healthcare Coordination Research Group
  • Participant, Regional Healthcare Performance Optimization Roundtable
  • Member, National Association of Administrative Assistants in Healthcare
  • Participant in Advanced Patient Care Operations Training – 2019

Certifications

  • Medical Billing and Coding Certification
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Healthcare Access Manager (CHAM)
  • Certified Compliance & Ethics Professional (CCEP)
  • Certified Outpatient Coder (COC) by AAPC
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Practice Manager (CPM)

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