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Skills

  • Communications
  • Order delivery practices
  • Health and safety compliance
  • Cash handling and reconciliation
  • Cash Drawer Auditing
  • Inventory organization
  • Boosting average transaction value
  • Recipes and menu planning
  • Team building
  • Regulatory compliance

Work Experiences

  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Checked the kitchen equipment and appliances 3 times per week to make sure they were working properly.
  • Built rapport with returning customers.
  • Anticipated stock levels prior to events.
  • Taught team members how to follow instructions when making sandwiches and other foods.
  • Collaborated with kitchen staff.
  • Anticipated and replenished stock levels prior to high-traffic events, leading to zero product outages during shift.
  • Achieved an additional $12 in concession sales.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Provided product information and menu item explanations in consideration of dietary restrictions.

Summaries

  • Concession Clerk with 15 years of successful process improvement and risk assessment experience.
  • Collaborative Concession Clerk with experience managing high-traffic events like initiative, delivering fast, quality service to large audiences and improving customer waiting times by 38%.
  • Aimed to improve operational efficiency.
  • Committed to accuracy and efficiency across all sales.
  • Collaborated with kitchen staff to expedite food orders.
  • Knowledge of workflow optimization and aptitude for client relations.
  • Food preparation is a strong suit, as is the ability to accommodate complex orders.
  • Committed Concession Clerk known for exceptional customer retention.
  • Within Miscellaneous, senior Concession Clerk and outstanding performer in client relations and workflow optimization.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of strategic planning and budget management.

Accomplishments

  • Received recognition as employee of the month 4 times for surpassing customer service and sales targets.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to category.
  • Executed opening and closing duties efficiently, including restocking, cleaning, and setting up displays, resulting in a 75% boost in readiness for peak times.
  • Organized product displays to enhance visual appeal and increase impulse purchases, contributing to a 29% rise in revenue from featured items.
  • Implemented upselling techniques leading to an average increase in customer spend by $5 per transaction.
  • Balanced cash drawers with 66% accuracy, handling 10 in daily sales with minimal errors.
  • Responded to customer needs with prompt service, reducing wait times and enhancing overall guest experience.
  • Maintained a clean and organized work area in accordance with health and safety standards, contributing to Vantage’s compliance with local regulations.
  • Led initiative to reorganize concession stand workflow, resulting in a 19% increase in operational efficiency.

Affiliations

  • Jaycees
  • Association for Talent Development (ATD)
  • International Ticketing Association (INTIX)
  • Project Management Institute
  • Toastmasters
  • National Association of Social Workers
  • American Medical Informatics Association
  • Society of Women Engineers
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Cinema Education Guild

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Retail Industry Fundamentals Certification (NRF Foundation)
  • Event Management Basics Certification framework
  • Commercial Food Equipment Service Association (CFESA) Certification
  • Alcohol Seller/Server Certification Illinois
  • Certified Sales Professional (CSP) – 2020
  • Hazard Analysis Critical Control Point (HACCP) Certification - 2017
  • Upselling and Cross-Selling Strategy Certification framework
  • Team Collaboration & Communication Skills Training 2015 Brightline

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