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Skills

  • Medical office administration
  • Bilingual patient communication
  • Blood specimen storage
  • Minimizing patient discomfort
  • Collaboration with nursing staff
  • Recording data
  • Multilingual skills (Japanese)
  • Diagnostic testing
  • Handling difficult blood draws
  • Venipuncture

Work Experiences

  • Prioritized my daily tasks based on the priority of the collections.
  • Achieved high patient satisfaction in 2016.
  • Adhered to all HIPAA guidelines.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with program customers to determine their needs and deliver system service.
  • Assisted in the processing and transportation of 41% of laboratory specimens within Columbus with zero labeling errors.
  • Assisted in the use of small-gauge needles.
  • Assisted anxious patients.
  • Achieved 32% compliance during blood draws.

Summaries

  • Alleviated patient stress.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at maintaining the highest standards in infection control, key to preserving the safety of both patients and coworkers.
  • Accomplished multitasker.
  • Committed to upholding the highest safety and quality control standards.
  • Accomplished extern poised for success with extensive training in venipuncture, capillary sticks, and medical specimen handling protocols.
  • Phlebotomist with 3 years of experience and expertise in performing venipuncture on newborns to the elderly.
  • Accomplished multitasker, reducing stock-out events by 41% to ensure uninterrupted phlebotomy operations even during peak hours.
  • Phlebotomist certified in venipuncture, capillary puncture, and other special collection techniques.
  • Achieved zero labeling errors at Vantage.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tracked and reported inventory of Asana, keeping stock levels optimal and reducing last-minute orders by 78%.
  • Participated in external phlebotomy quality control assessments, achieving a compliance rate of 20% across all required metrics.
  • Collaborated with a multidisciplinary team to improve the lab's workflow, resulting in reducing average processing time by 71%.
  • Reduced patient anxiety during phlebotomy procedures through compassion and effective communication, leading to a 48% improvement in patient feedback scores.
  • Improved lab efficiency by optimizing the daily scheduling of patients, achieving a 49% increase in patient throughput during peak hours.
  • Identified and corrected sample labeling inconsistencies, improving quality standards and reducing laboratory rework by 16%.
  • Improved patient satisfaction scores by 35%, reducing patient wait times through efficient sample collection methodologies.
  • Streamlined medical records entry processes using Asana, reducing administrative errors by 21%.
  • Trained 15 new phlebotomy interns, ensuring they adhered rigorously to safety and quality standards, improving the department's overall efficiency.

Affiliations

  • Medical Reserve Corps Member
  • Student Affiliate, Clinical Laboratory Sciences Association
  • National Association of Social Workers
  • International Society of Blood Transfusion
  • Educational Affiliate, metric, 2018
  • Volunteer Member, Mobile Phlebotomy Outreach Program, 2016
  • Ambassador, Healthcare Volunteer Initiative for Medical Centers
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals

Certifications

  • Occupational Safety and Health Administration (OSHA) Compliance Certification
  • Salesforce
  • Certified Public Accountant (CPA)
  • Phlebotomy Technician Certificate by American Medical Certification Association (AMCA)
  • Medical Terminology Certification from Beacon Labs for Healthcare Professionals
  • Phlebotomy Equipment Calibration Certification from Harbor & Co.
  • Certified Phelebotomy Instructor (CPI) by National Healthcareer Association (NHA)
  • Bloodborne Pathogens Prevention and Management Certification by OSHA
  • CPR (Cardiopulmonary Resuscitation) Certification by Red Cross or American Heart Association
  • Certified Medical Administrative Assistant (CMAA) by standard

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