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Skills

  • Relationship development
  • Diagnostic testing
  • Effective care for pediatric patients
  • Medical records review
  • Patient Confidentiality (HIPAA Compliance)
  • Patient comfort techniques
  • Measuring vital statistics
  • Organization
  • Multilingual skills (Japanese)
  • Team management

Work Experiences

  • Ordered supplies, transported specimens, washed and packed instruments, and changed solutions in exam rooms.
  • Collaborated with program customers to determine their needs and deliver system service.
  • Achieved 32% compliance during blood draws.
  • Entered patient information and results into the system using Salesforce and ServiceNow.
  • Accurately completed 12 phlebotomy procedures daily.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Accurately assessed patient veins.
  • Addressed difficult vein access cases.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Dedicated Phlebotomy Technician Extern who follows hospital protocols when handling process and category samples as well as patient data.
  • Phlebotomist with 3 years of experience and expertise in performing venipuncture on newborns to the elderly.
  • Costs were consistently reduced while profits were increased.
  • Awarded Outstanding Service Award for superior accuracy in specimen labeling during 2015, recognized by leadership at Brightline.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • When collecting, labeling, and processing samples and specimens, we are committed to the highest quality standards.
  • Accurate Phlebotomy Technician Extern with 13 years of blood sample collection experience using standard and initiative methods.
  • Acted as a communication link between patients and healthcare teams.
  • Achieved zero labeling errors at Vantage.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Proactively adjusted staffing schedules during peak times, resulting in a reduction of patient bottleneck during high traffic periods by 51%.
  • Efficiently managed and tracked biohazardous waste, ensuring proper disposal methods were followed 100% of the time, aligned with all OSHA regulations.
  • Maintained proficiency in the use of metric, ensuring 51% operational uptime and reduced equipment downtime incidents.
  • Executed swift and accurate venipuncture techniques, consistently exceeding lab performance goals by maintaining low failed-draw rates.
  • Spearheaded a pilot program to test new phlebotomy devices, resulting in a 54% decrease in patient discomfort and faster draw time.
  • Ensured absolute confidentiality of patient data, adhering strictly to HIPAA standards, thus improving patient trust and compliance.
  • Assisted the charge nurse with direct patient care, reporting and resolving issues that increased patient satisfaction scores by 75%.
  • Initiated and led a project to reduce sample redraw rates, cutting them by 71% within 17 months.
  • Trained 15 new phlebotomy interns, ensuring they adhered rigorously to safety and quality standards, improving the department's overall efficiency.
  • Reinforced department policies and best practices through regular in-services, improving phlebotomy compliance across 14 staff.

Affiliations

  • Ambassador, Healthcare Volunteer Initiative for Medical Centers
  • American Society of Phlebotomy Technicians
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Emergency Medical Services Association (EMSA)
  • Medical Reserve Corps Member
  • Board Member, Phlebotomy Compliance Unit, 15 staff, 2022
  • American Medical Technologists
  • Volunteer Member, Mobile Phlebotomy Outreach Program, 2016
  • International Association of Administrative Professionals

Certifications

  • CompTIA Security+
  • Healthcare-associated Infection (HAI) Prevention Certification from Northwind
  • Phlebotomy Technician Certificate by American Medical Certification Association (AMCA)
  • Infectious Disease Control Certification from Centers for Disease Control and Prevention (CDC)
  • Basic Electrocardiogram (EKG) Technician Certificate in 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Phlebotomy Technician (CPT) by National Healthcareer Association (NHA)
  • Urinalysis Technician Certification from Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • ICD-10-CM Coding Certification for Medical Assistants from Summit Group

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