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Skills

  • Conflict mediation
  • Project organization
  • Conflict resolution in academic environments
  • Devising at-risk student intervention programs
  • Data-driven retention strategies
  • Crisis intervention strategies for academic probation
  • Relationship development
  • Crisis intervention strategies
  • CCTV
  • Behavior modification

Work Experiences

  • Working with team members and customers to find workable solutions improved operations.
  • Assisted with thesis completion.
  • Collaborated with faculty and staff.
  • Collaborated with procedure department.
  • Achieved 38% increase based on post-advisory surveys.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Answered 16 phone calls per two years to assist customers.
  • Advocated for additional financial aid opportunities.
  • Allowed faculty to adjust course content.
  • Benefited over 15 students.

Summaries

  • Expert in program with a strong aptitude for launched and coordinated.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Accomplished at delivering crisis intervention counseling, helping 3 students overcome significant academic challenges and meet graduation goals.
  • Ability to recognize metric issues and integrate system solutions to achieve standard.
  • Communicative and team-oriented, with Jira expertise.
  • Accomplished in facilitating workshops targeting at-risk students, enabling a 63% increase in successful course completion rates.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Additional knowledge of career paths and higher education options for students.
  • Motivating leader who has built and managed standard teams in the past.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Developed and implemented student action plans during mid-year reviews, resulting in timely academic corrections and a 47% reduction in probation statuses.
  • Led evaluations on student well-being assessments, instituting a follow-up process that contributed to improvements in academic performance by 84%.
  • Collaborated closely with career services to offer joint workshops on balancing academics and internships, resulting in a 62% rise in students securing positions post-graduation.
  • Collaborated with faculty across departments to establish workshops for at-risk students, improving course completion rates by 59%.
  • Revamped communication channels between advisors and students, increasing student engagement and response rates by 82%.
  • Led the reorganization of the scholarship application process, contributing to a 15% increase in successful disbursements.
  • Redesigned the academic advising system, resulting in a 45% increase in student retention rates within 7 semesters.
  • Administered comprehensive training for junior academic advisors, improving overall advising quality across the team by 55% within the first three years.
  • Guided 7 students through complex visa and immigration processes, ensuring full compliance while maintaining 77% retention.
  • Provided targeted counseling for students in academic probation, resulting in a 52% increase in students returning to good standing within 14 semesters.

Affiliations

  • Presented research on student financial literacy at the annual conference hosted by the Higher Education Financial Wellness Alliance.
  • Initiated a peer advising network within the category chapter of Chi Sigma Iota Counseling Academic & Professional Honor Society.
  • Involved with the Association for Graduate Enrollment Management (NAGAP), ensuring comprehensive academic support and target advising for graduate students.
  • Representative for the Minority Advising Program within the Southern Association for College Student Affairs (SACSA).
  • Member of the National Association of Diversity Officers in Higher Education (NADOHE), focusing on inclusive advising strategies for minority students.
  • Certified Career Advisor, awarded by the National Career Development Association (NCDA) in 2019.
  • Member of the Learning Resources Network (LERN), focused on demand-driven educational support programs for adult learners.
  • Co-chair for the Student Support Services committee under the American Counseling Association (ACA), focused on first-generation college student support.
  • Committee member for the Council for Opportunity in Education (COE), focusing on access and completion initiatives tailored to underrepresented student groups.
  • Certification in Student Affairs and College Counseling, obtained through standard, underscoring expertise in holistic student support.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Academic Advisor (CAA)
  • Certified Diversity, Equity, and Inclusion Educator
  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate
  • Career Development Facilitator (CDF) Certification
  • Apple Certified Associate (ACA)
  • Scholarly Publishing Certification
  • National Certified Counselor (NCC)

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