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Skills

  • Communications
  • Application installations
  • MS Office
  • Hardware and software installations
  • Relationship development
  • Business operations
  • Equipment repair
  • Insurance billing
  • Technical issues analysis
  • Risk management processes and analysis

Work Experiences

  • Ensured
  • Got better.
  • Advised
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Made a proposal
  • Measured yardage and looked for stray golf balls.
  • Initiative was planned and carried out by me.
  • Recommendation
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.

Summaries

  • Collaborate with commercial lenders to achieve sales targets.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Professional with over 2 years of experience in project management and process improvement initiatives across the enterprise.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Articulate
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.

Accomplishments

  • Improved ticket routing processes, leading to a 15% decrease in escalations to Tier 2 support.
  • Implemented advanced monitoring systems, identifying and resolving network bottlenecks, resulting in 58% faster data processing speeds across critical applications.
  • Increased sales 18% over several months.
  • Achieved OSHA, allowing support for cloud infrastructure and contributing to a seamless migration to procedure without data loss or major downtime.
  • Resolved product issue through consumer testing.
  • Led a team of 12 to beta-test and deploy method, enhancing the company’s cybersecurity posture, reducing external threats by 61%.
  • Collaborated with cybersecurity teams to introduce a category, decreasing phishing attack success rates by 27%.
  • Reduced network connectivity issues across 62% of remote employee workstations by implementing Adobe Creative Suite monitoring tools.
  • Provided Tier 1 and Tier 2 technical support for legacy systems, coordinating with external vendors to achieve 29% resolution on complex cases.
  • Initiated a successful cross-department ticketing collaboration process, resulting in a 57% improvement in ticket resolution time for complex cases.

Affiliations

  • Trained with SkillsUSA in Information Technology Service Support, acquired competitive skills in service desk ticket resolution using complex troubleshooting methods.
  • Active member of the CompTIA IT Professionals Network, utilizing access to resources and forums for continued education in hardware and network troubleshooting.
  • Enrolled in the SANS Institute for Systems and Network Administration (SANS), studying deeper standards for improving network and system troubleshooting across organizations.
  • Affiliate of the Customer Service Professionals Network, sharpening techniques in escalating and resolving customer inquiries and service ticket issues.
  • Served as a member of the Cloud Computing Association (CCA), gaining detailed insights into managing cloud-based service desks and remote user support.
  • Member of the Institute of IT Service Management Professionals, keeping abreast of innovative solutions in improving IT client satisfaction.
  • Member of the Project Management Institute (PMI) IT Service Management SIG (Special Interest Group), enhancing project leadership skills in large-scale IT hardware upgrades.
  • Contributor to the IT Asset Management Forum, exchanging ideas with peers on optimization of inventory control strategies that reduce hardware redundancy.
  • Member of the Cybersecurity and Infrastructure Security Agency (CISA) and regularly attending cybersecurity threat briefings to stay ahead of emerging vulnerabilities.
  • Active participant in cybersecurity workshops held by the Information Systems Security Association (ISSA), focusing on mitigating security vulnerabilities during system upgrades.

Certifications

  • CompTIA Cloud+ Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • SAP Certified Application Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • Red Hat Certified System Administrator (RHCSA)
  • SHRM Certified Professional (SHRM-CP)
  • ITIL 4 Foundation Certification
  • Apple Certified Associate (ACA)
  • Certified Cloud Practitioner (CLF-C01)

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