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Skills

  • Customer recovery service techniques
  • Beverage preparation and knowledge
  • Award-winning customer service
  • Attention to detail in high-stress situations
  • Order accuracy
  • Conflict resolution
  • Guest seating arrangements
  • PoS systems operation
  • Cash handling and reconciliation
  • Cross-departmental teamwork (server to kitchen coordination)

Work Experiences

  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Offered refills on program, system, and method beverages.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Met several months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.

Summaries

  • Upselling 8% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Graveyard Server is a multi-talented Graveyard Server who is consistently rewarded for planning and operational improvements.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Graveyard Server is a focused and dependable Graveyard Server who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Costs were consistently reduced while profits were increased.
  • Graveyard Server who is proactive and has worked in initiative restaurants for 3 years.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Graveyard Server with over 17 years of metric and system service experience.
  • At metric restaurant, creative floor leader with 12 years of experience serving 10 dinner guests.

Accomplishments

  • Collaborated with team of 10 in the development of framework.
  • Monitored and enforced cleanliness and hygiene standards, which led to a perfect health inspection score during a surprise audit.
  • Ensured accurate shift-end cash balancing with zero discrepancies over a 4-month period.
  • Handled customer complaints professionally, maintaining an average resolution time of 3 minutes and increasing overall satisfaction scores.
  • Collaborated with chefs to create late-night menu specials, leading to an increase in off-peak dining by 67%.
  • Facilitated smooth communication between customers and kitchen staff during peak times, reducing service delays by 6 minutes.
  • Handled cash and credit transactions efficiently, regularly completing shift reports with zero discrepancies over a 15-month period.
  • Successfully upsold late-night menu items, increasing average ticket spend by 38% per night.
  • Implemented new upselling strategies for beverages, contributing to a 36% increase in drink sales during the night shift.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Food and Beverage Executive (CFBE)
  • ServSafe Alcohol certification
  • National Food Service Management Institute (NFSMI)
  • Toastmasters
  • Restaurant Industry Employee Advocacy Alliance
  • Jaycees
  • Certified Hospitality Professional (CHP)
  • Rotary International
  • National Association of Social Workers
  • National Restaurant Association (NRA)

Certifications

  • HACCP Certification for Restaurant Personnel
  • Certified Public Accountant (CPA)
  • Certified Hospitality Department Trainer (CHDT)
  • Certified Hospitality Supervisor (CHS)
  • ServSafe Food Handler Certification
  • Certified Food Safety Manager (CFSM)
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • ServSafe

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