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Skills

  • Meal pacing between courses
  • Guest Feedback Resolution
  • Attention to detail in high-stress situations
  • Cash handling expert
  • Banquet coordination
  • Late-night shift management
  • Beverage preparation
  • Customer retention strategies
  • Hospitality service expertise
  • Dining area cleanliness

Work Experiences

  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Implemented new drink policies that resulted in a 2% reduction in over-pouring.
  • Managed food resources, memorized orders, and coordinated service in a 5-table restaurant.
  • Achieved a productivity boost.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 6%.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved incremental business growth of 58% over 11 months.

Summaries

  • Experienced Graveyard Server with metric restaurant environments.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • At metric restaurant, creative floor leader with 12 years of experience serving 10 dinner guests.
  • Graveyard Server is a multi-talented Graveyard Server who is consistently rewarded for planning and operational improvements.
  • Graveyard Server with over 17 years of metric and system service experience.
  • Upselling 8% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Clear understanding of project management and process improvement as well as risk assessment training.

Accomplishments

  • Utilized feedback from customers to suggest improvements to kitchen operations, reducing order error rate by 67%.
  • Monitored and enforced cleanliness and hygiene standards, which led to a perfect health inspection score during a surprise audit.
  • Documented and resolved procedure which led to process.
  • Facilitated smooth communication between customers and kitchen staff during peak times, reducing service delays by 6 minutes.
  • Resolved product issue through consumer testing.
  • Developed personalized service techniques based on guest profiles, leading to a 50% higher rate of customer referrals.
  • Handled customer complaints professionally, maintaining an average resolution time of 3 minutes and increasing overall satisfaction scores.
  • Handled cash and credit transactions efficiently, regularly completing shift reports with zero discrepancies over a 15-month period.
  • Worked closely with security staff to ensure a safe dining environment during late hours, reducing reported incidents by 71%.
  • Ensured accurate shift-end cash balancing with zero discrepancies over a 4-month period.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Society of Service Industry Professionals
  • Association of Food and Beverage Managers
  • Night Hospitality Association
  • Association for Foodservice Management Professionals
  • National Nightlife Hospitality Association
  • Lions Club
  • Foodservice Executives Network
  • American Marketing Association
  • Food and Beverage Association of America

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Supervisor (CHS)
  • Certified Public Accountant
  • Certified Safety and Health Manager (CSHM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Restaurant Professional (CRP)
  • Advanced Alcohol Safety and Awareness Training
  • Basic Fire Safety and Equipment Certification by metric
  • Certified Public Accountant (CPA)

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