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Skills

  • Contract negotiation
  • Customer relationship building
  • Social media coordination
  • Customer engagement strategies
  • Business Growth Roadmaps
  • Organization
  • Business operations
  • Corporate partnership development
  • Cross-functional team leadership
  • First Aid/CPR

Work Experiences

  • Collaborated with sales, finance, and operations.
  • Analyzed sales pipeline data.
  • Achieved Innovation Award.
  • Collaborated with the marketing department on cross-promotional campaigns that increased product visibility by 71% across key accounts.
  • Added 3 new Fortune 500 clients.
  • Achieved this in 2015.
  • Achieved a 48% higher rate of customer referral.
  • Developed and presented comprehensive corporate account strategies, achieving a 48% client retention rate year-over-year.
  • Analyzed account performance metrics to reallocate resources and focus, resulting in 49% higher renewals in underdeveloped regions.
  • Achieved a 85% higher rate of customer referral by establishing firm relationships with long-standing clients.

Summaries

  • Senior Corporate Account Manager with 18 years of experience in search of a challenging, growth-oriented position.
  • Senior Corporate Account Manager is a multi-talented Senior Corporate Account Manager who is consistently rewarded for planning and operational improvements.
  • Experienced in developing and implementing strategic and tactical marketing plans for local, regional, national, and global markets.
  • Clear understanding of budget management and quality assurance as well as client relations training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently drove revenue growth.
  • Advanced communicator well-versed in high-impact presentations and business reviews, resulting in 70% increases in client renewals and satisfaction.
  • Achieved results in just 18 months.
  • Senior Corporate Account Manager with 4 years of successful data analysis and quality assurance experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Implemented a lead generation initiative in new markets, leading to a 70% increase in qualified leads for corporate accounts.
  • Exceeded quarterly sales objectives by 85% through personalized account strategies and consistent client engagement.
  • Executed strategic account reviews with multi-department stakeholders, generating a 52% boost in cross-sell opportunities over existing client portfolios.
  • Formalized client onboarding processes, reducing time-to-revenue by 11 days and improving long-tail customer retention by 34%.
  • Served as primary point of contact for 7% of enterprise-level clients, improving communications and reducing escalation time by 76% minutes.
  • Utilized CRM software to track and manage a pipeline of 12 in business opportunities, reducing missing opportunities by 74%.
  • Redefined account management policies, reducing average response time by 46% and improving client satisfaction.
  • Collaborated with team of 6 in the development of process.
  • Developed and executed customer retention strategies, which resulted in a 53% retention rate improvement and generated $14 in repeat business.
  • Utilized client feedback to overhaul service delivery processes, achieving a 25% improvement in SLA compliance and resolution times.

Affiliations

  • Toastmasters
  • National Account Management Association (NAMA)
  • Corporate Financial Advisors Network (CFAN)
  • Account Based Marketing Alliance (ABMA)
  • Key Account Management Club (KAM Club)
  • Council of Corporate Strategy Executives (CCSE)
  • Association for Professionals in Business Management (APBM)
  • National Association of Social Workers
  • Institute of Sales Management (ISM)
  • Harvard Business School - Executive Education Alumni Association (2020)

Certifications

  • Certified Key Account Manager (CKAM) - Ironclad Systems
  • Revenue Forecasting Certification – Ironclad Systems
  • Strategic Partner Management Certificate – Vantage
  • Enterprise Account Manager Certification – Asana
  • Cross-functional Leadership Accreditation – Vantage
  • Project Management Professional (PMP)
  • Conflict Management and Negotiation Certification - Ironclad Systems
  • Advanced Corporate Sales Certification – category
  • Leadership in Sales Management Certification – process
  • Certified Professional in Sales & Marketing (CPSM) – NASP

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