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Skills

  • Client Success Management
  • Client Inquiry Response Automation
  • MS Office
  • Process improvement
  • Strategy development
  • Budgets
  • Corporate partnership development
  • Fundraising expertise
  • Regulatory compliance
  • Social media coordination

Work Experiences

  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Advocated for and secured improved contract terms, resulting in a $18 increase in overall revenue for key corporate accounts.
  • Developed a 8-year roadmap for strategic account growth.
  • Developed and managed a 18-year roadmap for strategic account growth resulting in expanding market share by 24% in Seattle.
  • Authored and implemented comprehensive account plans that led to a $7 increase in annual revenue streams.
  • Coordinated with finance teams to ensure timely payments on 8 corporate accounts totaling $7, reducing receivables by 15%.
  • Developed and presented comprehensive corporate account strategies, achieving a 48% client retention rate year-over-year.
  • Collaborated with the analytics team.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed account performance metrics.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Senior Corporate Account Manager with a track record of leading corporate communication strategies, increasing sales, and directing branding initiatives.
  • Achieved a 19% increase in sales revenue.
  • Within Miscellaneous, senior Senior Corporate Account Manager and outstanding performer in client relations and cross-functional collaboration.
  • Consistently drove revenue growth.
  • Clear understanding of budget management and quality assurance as well as client relations training.
  • Accomplished Senior Corporate Account Manager.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Experienced system leader with a track record of leading teams, gaining industry support, and collaborating with media professionals.

Accomplishments

  • Expanded client portfolio by 9% through targeted prospecting in high-growth sectors including Miscellaneous, driving new business worth $11.
  • Identified and capitalized on client growth opportunities through strategic account handling, resulting in an additional $12 annual revenue.
  • Served as primary point of contact for 7% of enterprise-level clients, improving communications and reducing escalation time by 76% minutes.
  • Utilized client feedback to overhaul service delivery processes, achieving a 25% improvement in SLA compliance and resolution times.
  • Fostered partnership relationships with key clients, facilitating a 23% reduction in churn and a 20% increase in long-term contracts.
  • Implemented a client segmentation process enabling more targeted outreach, increasing win rates by 68% and shortening the average sales cycle by 7 days.
  • Documented and resolved program which led to category.
  • Exceeded quarterly sales objectives by 85% through personalized account strategies and consistent client engagement.
  • Created detailed quarterly business reviews (QBRs) for top-tier clients, clarifying areas of improvement and opportunity that led to a 38% increase in upsell success.
  • Achieved a 64% increase in customer engagement by creating tailored campaigns that addressed specific client needs.

Affiliations

  • Association for Computing Machinery
  • Institute for Supply Management (ISM) - Corporate Supplier Relationship Chapter
  • Association for Professionals in Business Management (APBM)
  • National Account Management Association (NAMA)
  • Executive Leadership Council (ELC) - Client Engagement Interest Group
  • Institute of Sales Management (ISM)
  • Customer Success Association (CSA)
  • International Council of Nurses
  • Strategic Account Management Association (SAMA)
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • Enterprise Account Manager Certification – Asana
  • Project Management Professional (PMP) - PMI
  • Executive Program in Strategic Leadership – metric
  • Data-Driven Corporate Sales Decisions – Workday
  • Certified Public Accountant (CPA)
  • Strategic Partner Management Certificate – Vantage
  • Leadership in Sales Management Certification – process
  • Client Retention Expert Certification – Brightline
  • Certified Sales Leadership Professional (CSLP) - Beacon Labs

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