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Skills

  • Supervision
  • Team building
  • Incident tracking and reporting
  • Weekly menu preparation
  • Project organization
  • Serving expertise
  • Employee onboarding and training
  • Business operations
  • Customer service excellence
  • Administrative support

Work Experiences

  • Achieved a 51% year-over-year improvement in shift KPIs.
  • Boosted team morale.
  • Regular preventive maintenance and repair schedules allowed me to keep the facility and equipment in good working order.
  • Kept track of business levels and realigned team positions to ensure that customer demands and patronage patterns were met to the best of my ability.
  • Oversaw a team of 17 employees in a method establishment, ensuring a positive and productive environment to improve employee satisfaction.
  • Coached and mentored 11 new hires on company protocol and customer service best practices, speeding up their onboarding timeline by 2 weeks.
  • Collaborated with cross-functional departments.
  • Used Asana to create long-term schedules for 6 daily shifts and 5 employees.
  • Kept track of inventory and supply orders in order to save 18% on costs.
  • Was in charge of overseeing the preparation, production, and presentation of food in accordance with quality standards.

Summaries

  • Communicative and team-oriented, with Jira expertise.
  • Exceptional at managing labor and inventory costs, as well as developing recipes and menu planning.
  • Knowledge of SAP in depth, as well as cross-functional collaboration and budget management abilities.
  • With extensive knowledge of Microsoft Excel, I've been trained in standard management.
  • Knowledgeable about safety and sanitation regulations, as well as the best inventory management strategies.
  • Motivating leader who has built and managed standard teams in the past.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strategic thinker with expertise in project management.
  • Framework and method have a proven track record.
  • Tableau and Asana experts with exceptional interpersonal skills.

Accomplishments

  • Developed a shift tracking dashboard for monitoring team performance in real-time, allowing management to make data-driven decisions that improved KPIs by 76%.
  • Played a key role in succession planning, grooming 9 shift employees for promotion to leadership positions over 2020.
  • Designed and implemented safety training workshops that contributed to a 57% decrease in workplace injuries within two years.
  • Managed shift operations for a team of 17 employees, resulting in a 54% improvement in shift efficiency and morale within 10 months.
  • Leveraged data from past shifts to predict demand better, improving resource allocation and reducing inventory shortages by 31%.
  • Identified operational bottlenecks during busy periods and restructured shift workloads, growing shift throughput by 58%.
  • Utilized incident reporting systems to ensure accurate tracking, leading to quicker resolution times and a 77% reduction in repeat issues.
  • Optimized shift handover protocols, cutting transition time between shifts by 71% and ensuring accurate status reporting for incoming staff.
  • Collaborated with the operations team to streamline workflows, boosting overall production output by 32% and exceeding shift goals for 17 months.
  • Collaborated closely with upper management on employee scheduling, reducing overtime by 83% while maintaining consistent customer service levels.

Affiliations

  • Member, National Association of Workforce Boards (NAWB) category
  • Leadership Development Certification, Lakeside Partners 2022
  • Member, Workforce Planning and Labor Relations Association (WPLRA) metric
  • Member, Association for Talent Development (ATD), 2018–Present
  • Certified Shift Manager (CSM) - National Restaurant Association 2016
  • Member, Operations Management Education Society (OMES) 2016
  • Member, National Restaurant Association (NRA) system
  • Member, Association of Institutional Research (AIR) process
  • Associate Member, International Institute of Business Analysis (IIBA) process
  • Active Member, Society for Human Resource Management (SHRM) program

Certifications

  • Workplace Safety ISO Compliance Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Team Leader (CTL) by Meridian
  • Salesforce
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • Cisco Certified Network Associate (CCNA)
  • Food Safety Manager Certification (ServSafe)

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