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Skills

  • Operational improvement
  • Communications
  • Account management
  • Process improvement
  • Risk mitigation
  • Customized policy development
  • Life insurance
  • Data-driven decision making
  • Customer retention strategies
  • Budgets

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 78% growth in renewals.
  • Collaborated with program customers to determine their needs and deliver category service.
  • Accomplished this during 2021.
  • Contributed towards a Outstanding Service Award-winning campaign targeting underserved markets, increasing coverage sign-ups by 15% from initiative.
  • Assessed employer-sponsored plan performance.
  • Contributed to a Innovation Award-winning campaign.
  • Achieved growth during 2019.
  • Transported Salesforce to one year customer locations.

Summaries

  • Adept in resolving complex insurance disputes, reducing average complaint resolution times by 29%, bolstering client trust.
  • Bolstered client trust.
  • Delivered targeted health insurance campaigns.
  • Consistently reduced health plan costs by $5.
  • Achieved 6 consecutive quarters of success.
  • Adept in claims dispute resolution.
  • Accomplished Employer Health Insurance Agent.
  • Highly effective at juggling multiple responsibilities while maintaining a pleasant demeanor.
  • Accomplished Employer Health Insurance Agent with a proven track record in developing cost-effective benefit packages, achieving client satisfaction of 71%.
  • Clear understanding of project management and client relations as well as workflow optimization training.

Accomplishments

  • Developed strategic marketing campaigns for health insurance offerings in partnership with local businesses, accurately increasing leads by 58%.
  • Documented and resolved initiative which led to process.
  • Resolved product issue through consumer testing.
  • Successfully closed on $5 in ancillary product sales by offering value-added services, including dental and vision.
  • Conducted detailed audits of employee insurance claims, identifying cost-saving opportunities that resulted in 47% premium recovery.
  • Consulted with over 2 employers on customized group health insurance options, leading to 49% client retention improvement.
  • Partnered with HR teams to resolve complex health insurance claims, leading to 63% faster settlements for clients.
  • Presented cost-benefit analyses to 14 small business owners to support sustainable insurance decisions, reducing churn rate by 64%.
  • Implemented employer feedback surveys, incorporating insights that contributed to personalized insurance offerings and improved renewals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Rotary International
  • America's Health Insurance Plans (AHIP)
  • Project Management Institute
  • American Marketing Association
  • National Healthcareer Association (NHA) Certified Billing and Coding Specialist Scrum Master
  • Association of Information Technology Professionals
  • Lions Club
  • American Medical Informatics Association
  • Managed Care Executives Association (MCEA)
  • International Insurance Society (IIS)

Certifications

  • AHIP Medicare & Fraud, Waste & Abuse Certification
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • National Producer Number (NPN) - National Insurance Producer Registry (NIPR)
  • SHRM Certified Professional (SHRM-CP)
  • Chartered Healthcare Consultant (ChHC) – The American College of Financial Services
  • ACA Certification – America's Health Insurance Plans program
  • Certified Healthcare Business Consultant (CHBC) - National Society of Certified Healthcare Business Consultants
  • Certified Public Accountant
  • First Aid/CPR Certified

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