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Skills

  • Graphic Design Collaboration
  • Binding and finishing techniques expertise
  • Relationship development
  • Budgets
  • High-Volume Print Production
  • Process improvement
  • Business operations
  • Advanced inkjet and laser printer operation
  • Communications
  • Client feedback loop implementation

Work Experiences

  • Coordinated fulfillment of large print jobs in a busy environment, balancing 6 simultaneous projects without compromising deadlines.
  • Awarded Innovation Award.
  • Conducted weekly diagnostics on high-volume printers.
  • Answered technical questions on printing and binding options.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Clarified differences between initiative and standard.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with local suppliers.
  • Achieved a $7 revenue increase.
  • Completed the task under budget.

Summaries

  • Adept Copy Center Clerk.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 16% reduction in turnaround times.
  • Achieved a 37% increase in service orders for custom projects.
  • Built long-term client relationships.
  • Expert at preparing finished goods for quality inspection.
  • Copy Center Clerk is a multi-talented Copy Center Clerk who is consistently rewarded for planning and operational improvements.
  • Contributed to service quality improvements.
  • Within Miscellaneous, senior Copy Center Clerk and outstanding performer in quality assurance and process improvement.
  • Client-focused Copy Center Clerk.

Accomplishments

  • Troubleshot and resolved printer software and hardware malfunctions on Harbor & Co. Devices, significantly lowering outsourcing repair expenses by $7.
  • Led a project to redesign the flow of print jobs, cutting production time by 2 hours per day and increasing overall department throughput.
  • Met or exceeded department profit margins by promoting high-demand binding and finishing services, generating $5 in additional revenue for the month.
  • Coordinated with external vendors to source specialized papers and printing materials, reducing supply costs by 60% while meeting client needs.
  • Assisted in the development of an online job submission portal, reducing in-person print order placement by 47% and improving customer convenience.
  • Enhanced client onboarding process for large print requests, achieving a 62% growth in repeat contract signings in category.
  • Collaborated with team of 14 in the development of category.
  • Monitored print quality across 5 jobs daily to ensure adherence to client specifications, reducing rework orders by 71%.
  • Troubleshot client print file discrepancies, resolving issues that resulted in a 74% increase in the successful completion of priority jobs.
  • Reduced paper wastage by 70% by implementing a job preview feature on networked printers to verify document accuracy prior to printing.

Affiliations

  • International Digital Printing Association
  • Association of Information Technology Professionals
  • College of Office and Administrative Tech Program Affiliates
  • Association of Supply Chain and Inventory Analysts
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Association of Print Technologies (APT)
  • Copy Center Technicians Forum
  • Office Printing Solutions Cooperative

Certifications

  • Certified Customer Service Professional (CCSP)
  • Salesforce
  • HP Certified Professional: MFP Solutions & Services
  • Certiport Print Systems Technician Certification
  • Duplication and Binding Process Certificate
  • Adobe InDesign Certification – 2024
  • CompTIA Network+
  • Managed Print Services (MPS) Professional Certification
  • Google Workspace Certified Professional – 2021
  • Certified Color Management Professional (CMP) from Printing United Alliance

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