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Skills

  • Quality assurance controls
  • Multilingual communication skills (Portuguese)
  • Performance metrics
  • Clinical care process revision
  • Medical billing and insurance reconciliation
  • Staff supervision
  • Risk assessment and mitigation
  • Patient intake and triage procedures
  • High-risk patient monitoring and intervention
  • Community resource referrals for post-acute care

Work Experiences

  • Provided training to pharmacy interns as well as newly hired technicians.
  • Achieved a 7% reduction in wait times.
  • Delivered income records, balance sheets, and method documents to the board to keep executives informed of all potential financial issues.
  • Pushed for improvements in process, efficiency, and quality, which resulted in a 18% increase in patient discharge times.
  • Achieved referrals within 9 days of discharge.
  • Oversaw 8 Medical Care Coordinators of administrative staff, providing consistent coaching and mentoring to improve job efficiency.
  • Championed patient advocacy initiatives that resulted in improved access to required care services and a 37% increase in patient participation in care conferences.
  • Collaborated with external healthcare providers.
  • Implemented new hire training to help employees improve their skills and start conversations about task prioritization.
  • Promoted capital components of various framework rates by identifying and implementing strategies to improve current residential facilities.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Design and implement policies and procedures with ease.
  • Medical Care Coordinator with budget management and strategic planning abilities.
  • 11 years of experience in operational improvements.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Active leader with excellent communication and collaboration skills.
  • Professional with extensive knowledge of performance metrics, immunizations, and medical advice.
  • Metric, procedure, and metric are all available.
  • Deadline-driven Pharmacy Manager with strong customer service, telephone etiquette, and problem-solving abilities.
  • Jira and SAP experts with exceptional interpersonal skills.

Accomplishments

  • Reduced medication errors by 33% through system integrations and audits, ensuring greater patient safety and compliance with regulatory standards.
  • Collaborated with cross-functional teams to streamline patient handoff processes, reducing readmission rates by 53%. Resulted in improved continuity of care.
  • Worked in conjunction with human resources to develop a medication reconciliation process that eliminated duplicate medications in 84% of patient records.
  • Increased patient satisfaction by 84% through timely follow-ups and care plan revisits, addressing concerns and ensuring compliance with treatment.
  • Drove organization-wide value-based care initiatives that reduced unnecessary tests by 53% and improved patient outcomes.
  • Trained staff on multilingual communication protocols with a focus on patient populations speaking Mandarin, improving patient relations and compliance by 68%.
  • Led analysis of care coordination metrics, providing data that supported a process initiative, ultimately contributing to a 27% boost in operational efficiency.
  • Coordinated with pharmacies, resulting in a 40% increase in medication adherence among high-risk patients.
  • Led a project to improve discharge processes, decreasing average discharge times by 13 minutes and freeing up beds for new admissions faster.
  • Developed patient education programs in collaboration with nursing staff, leading to a 66% improvement in patient adherence to prescribed treatment plans.

Affiliations

  • Volunteer with Medical Reserve Corps (MRC), providing health services and coordination during community emergencies.
  • Completed certification in Patient Engagement Strategies through the Institute for Patient- and Family-Centered Care (IPFCC).
  • Certified in Motivational Interviewing through the Motivational Interviewing Network of Trainers (MINT) – Applied in patient adherence interventions.
  • Registered participant in the National Quality Forum (NQF) – Focused on improving healthcare quality and patient safety metrics.
  • Certified as a Health Information Specialist by the American Health Information Management Association (AHIMA) – Specializing in EMR utilization.
  • Lead organizer of a professional development workshop on interdisciplinary team collaboration at metric.
  • Member of the American Case Management Association (ACMA) – Participated in annual conferences on patient care coordination best practices.
  • Active in the Association for Patient Experience (AfPE), focusing on reducing patient documentation errors and tracking clinical outcomes.
  • Keynote speaker and presenter at the Patient Access Symposium hosted by the Healthcare Financial Management Association (HFMA).
  • Attended a patient-centered care workshop hosted by the Beryl Institute, with an emphasis on enhancing patient and family engagement.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Profoundly Mentally Retarded Health-Care Provider - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Health Care Information Systems Certification (HCISPP) - framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Nurse Care Coordinator (CNC-C) - procedure
  • CompTIA Network+
  • Advanced Cardiovascular Life Support (ACLS) - initiative
  • Certified in Infection Control (CIC) - Certification Board of Infection Control and Epidemiology (CBIC)

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