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Skills

  • Negotiation
  • Training and mentoring
  • Financial Management
  • Customer service
  • Continuous process improvement
  • Team management
  • Business Administration
  • Organization
  • Sales and marketing
  • Performance improvement

Work Experiences

  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Increased productivity by 11% while lowering staffing and operational costs.
  • Created program and procedure reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Welcomed new members and established and updated memberships in Lakeside Partners category programs.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved this within the past year.
  • Assessed employee performance over a several months period and provided constructive feedback to help them improve.
  • Analyzed monthly production reports, identifying trends and adjusting staffing levels accordingly, resulting in labor cost savings of $12.
  • Created budgets and prepared quotes for new products and services.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Motivated process manager with a track record of best practices and operations in the Miscellaneous.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.

Accomplishments

  • Collaborated directly with senior leadership to implement process improvements at 7 centers, achieving a company-wide reduction in order completion time by 66% hours.
  • Reduced downtime by implementing preventative maintenance schedules for copying equipment, resulting in a 44% increase in equipment availability and a 44% drop in repair costs.
  • Improved compliance by creating a standardized checklist for program regulations, reducing document processing errors to zero incidents over the course of 18 months.
  • Revamped inventory management procedures, reducing material shortages by 43% and decreasing ordering times by 13 weeks.
  • Monitored key copy center performance indicators and successfully lowered job-cycle times by 8% through lean process enhancements and workflow realignment.
  • Led customer satisfaction surveys and implemented feedback improvements that boosted customer satisfaction scores by 43% over 6 months.
  • Built a customer relationship management process, improving response times for client inquiries and driving an increase in repeat business by 61%.
  • Secured 5 new corporate accounts by designing tailored service packages, contributing to a 42% increase in yearly revenue.
  • Developed a streamlined workflow for processing rush orders, reducing lead times from 3 days to 6 hours, enhancing client satisfaction without increasing operational costs.
  • Collaborated with team of 16 in the development of procedure.

Affiliations

  • Association of Printing Industries of the Carolinas (PICA)
  • National Print Owners Association (NPOA)
  • Society of Graphic Designers of Canada (GDC)
  • Global Print and Imaging Association (GPIA)
  • National Association of Social Workers
  • Association for Computing Machinery
  • Association for Talent Development (ATD)
  • Graphic Communication Education Association (GCEA)
  • Printing Industries of America (PIA)
  • American Marketing Association (AMA) process

Certifications

  • Certified Production and Inventory Management (CPIM) - APICS
  • Facilities Management Professional (FMP) - International Facility Management Association (IFMA)
  • Salesforce
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI)
  • CompTIA Network+
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Fundamentals of Color Management Certification - standard
  • Microsoft Office Specialist (MOS) - Word, Excel, PowerPoint

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