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Skills

  • First Aid/CPR
  • Staff management
  • Business Administration
  • Process improvement
  • Budget Management
  • Customer complaint resolution
  • Client relationship management
  • Conflict resolution and mediation
  • Problem resolution
  • Team management

Work Experiences

  • Analyzed monthly production reports.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved 26% total revenue growth in 2023.
  • Achieved this over a one year.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Identified method areas in need of improvement and implemented system program, resulting in a 13% increase in productivity.
  • Adjusted staffing levels accordingly.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • Professional with over 6 years of experience as a manager for a $18 several months revenue-generating company.
  • Proactive Copy Center Supervisor uses determination and attention to detail to produce high-quality vendor management work.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Copy Center Supervisor who is proactive and meticulous, with over 6 years of experience in the process industry.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Costs were consistently reduced while profits were increased.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Copy Center Supervisor is a multi-talented Copy Center Supervisor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Improved compliance by creating a standardized checklist for program regulations, reducing document processing errors to zero incidents over the course of 18 months.
  • Collaborated with team of 16 in the development of procedure.
  • Designed and led workshops on the latest industry-specific printing technologies, increasing staff proficiency by 42%, which directly reduced manual handling errors.
  • Developed a streamlined workflow for processing rush orders, reducing lead times from 3 days to 6 hours, enhancing client satisfaction without increasing operational costs.
  • Standardized shift handover protocols between teams, reducing communication gaps and ensuring a 32% smoother transition between shifts.
  • Built a customer relationship management process, improving response times for client inquiries and driving an increase in repeat business by 61%.
  • Initiated quality control procedures that ensured consistent output, reducing client complaints by 74% and improving overall job accuracy rates.
  • Created detailed monthly financial reports, helping leadership visualize departmental costs and identify areas for improvement, enabling a cost savings of 55%.
  • Revamped inventory management procedures, reducing material shortages by 43% and decreasing ordering times by 13 weeks.
  • Reduced downtime by implementing preventative maintenance schedules for copying equipment, resulting in a 44% increase in equipment availability and a 44% drop in repair costs.

Affiliations

  • Society of Human Resource Management
  • Association for Talent Development (ATD) metric
  • Society of Graphic Designers of Canada (GDC)
  • National Association of Social Workers
  • Small Business Printer Manager Network (SBPMN)
  • University Facilities and Services Management Association (UFMSA)
  • Association for Computing Machinery
  • Graphic Communication Education Association (GCEA)
  • National Association for Printing Leadership (NAPL)
  • National Association of College & University Mail Services (NACUMS)

Certifications

  • Certified Production and Inventory Management (CPIM) - APICS
  • Inventory Management Certification - procedure
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI)
  • Facilities Management Professional (FMP) - International Facility Management Association (IFMA)
  • Certified Printing Professional (CPP) - Association for Print Technologies
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Paper and Print Supply Chain Certification - Print Industry Association
  • Certified Manager of Office Functions and Copy Operations (CMOFCO) - International Association of Administrative Professionals (IAAP)
  • Salesforce

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