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Skills

  • Data reporting and presentation
  • First Aid/CPR
  • Team building
  • Improving collection efficiency through workflow design
  • Process improvement
  • MS Office
  • Tax code interpretation
  • Billing clarification and dispute resolution
  • Problem resolution
  • Customer relationship management

Work Experiences

  • Communicated with external financial institutions.
  • Suggested financial solutions in terms of tax implications.
  • Actively contributed to the development of Power BI enhancements.
  • Completed risk assessments for new clients based on historical payment behavior, reducing overdue payments by 84%.
  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • Analyzed historical payment behavior.
  • Assisted in training new team members.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in negotiating settlement agreements with long-overdue accounts amounting to over $5 in recovered balances.
  • Collaborated with process customers to determine their needs and deliver framework service.

Summaries

  • Adaptable and detail-focused Collections Intern known for creating and refining weekly status reports, consistently keeping stakeholders informed on key metrics and progress in real-time collections activity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at monitoring key performance indicators (KPIs).
  • Tax Examiner with 15 years of experience in tax preparation.
  • Expert at ensuring the accuracy of tax returns and communicating with taxpayers.
  • Individual and corporate taxes for the United States have been processed successfully.
  • Capable of quickly and accurately reviewing large data sets to ensure data integrity.
  • Ambitious and detail-focused professional with a track record of improving collection efficiency by 37% through the design of optimized workflows and cross-departmental partnerships.
  • Adaptable and detail-focused Collections Intern.
  • Closed 3 accounts early.

Accomplishments

  • Researched and implemented vendor management systems that eliminated backlogs, improving collections by 66% in 2019.
  • Implemented a data cleansing initiative that removed over 13 outdated client records, streamlining collection processes and improving data quality.
  • Trained new hires on financial analysis tools, reinforcing consistent methodologies that contributed to more accurate tracking of delinquent accounts.
  • Analyzed monthly aging reports to identify high-risk clients and implemented specific follow-up strategies, reducing past-due balances by 67%.
  • Performed real-time audits to identify 9 discrepancies in the collection system, improving accuracy by 60%.
  • Resolved product issue through consumer testing.
  • Identified and addressed 2 high-dollar discrepancies during routine audits, averting potential revenue loss of 10.
  • Documented and resolved procedure which led to program.
  • Led the implementation of automated billing systems that shortened response times and allowed collections officers to recover overdue accounts more efficiently by 17%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Institute of Collectors and Credit Professionals (ICCP)
  • National Collections & Debt Recovery Association
  • Young Collections Professionals Network
  • Toastmasters
  • Association for Credit and Collection Advisors
  • Alliance of Credit and Collection Professionals
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • International Association of Credit Portfolio Managers (IACPM)

Certifications

  • CompTIA Network+
  • Certified Accounts Receivable Specialist (CARS) - Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Debt Collection and Recovery Professional Certification - Vantage
  • Salesforce
  • Certified Audit Professional (CAP) - metric
  • Certified Debt Specialist (CDS) - Ironclad Systems
  • Data Protection and Privacy for Financial Services Certification - Vantage
  • CompTIA A+ Technician

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