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Skills

  • Program development
  • Advocating for underserved populations
  • Accreditation and certification processes
  • Data analysis
  • Client outcome optimization
  • Change management in social services
  • Onsite facility tours
  • Problem resolution
  • Organization
  • Written and verbal communication

Work Experiences

  • Chaired weekly case review meetings, facilitating collaboration between multidisciplinary teams across 5 departments.
  • Achieved success in family reunification over three years.
  • Closed 3% of cases within state timelines.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Advocated for client rights at community forums, resulting in an Employee of the Year for excellence in advocacy work in social services.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Oversaw the delivery of program project by category team, which resulted in metric.
  • Answered 18 calls per two years to help customers with their questions and concerns.
  • Communicated with stakeholders to develop action plans that reduced repeat case filings by 51% over 2015 years.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Professional with over 10 years of experience working in the community to provide information on available programs.
  • Collaborative Social Services Supervisor who has championed initiatives to expand trauma-informed care, boosting client outcomes and team effectiveness.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Collaborative Social Services Supervisor.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed supervisor with a focus on culturally responsive practices, leading outreach efforts that improved engagement with minority communities by 41%.
  • Community service programs that are coordinated to meet the needs of program.
  • Community-oriented leader.
  • Intelligent Social Services Director with experience in budgeting and program management.

Accomplishments

  • Assessed team training needs, increasing training participation rates by 79%, and improving overall staff competencies.
  • Facilitated cross-agency collaboration between 3 organizations to streamline service delivery, reducing service duplication by 38%.
  • Supervised a team of 16 social services professionals, achieving Summit Group's objective of framework.
  • Documented and resolved process which led to system.
  • Created and maintained a $90,000 budget, ensuring effective resource allocation while achieving a 36% increase in client outcomes.
  • Revised service coordination protocols, reducing the average case resolution time by 62%.
  • Designed and implemented accreditation and certification processes, ensuring compliance with national standards, which contributed to a successful CPA audit.
  • Partnered with local nonprofits to enhance substance abuse counseling services, increasing client engagement in treatment programs by 36%.
  • Coordinated with mental health and substance abuse counselors to create integrated service plans, raising treatment adherence rates by 60%.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Women Engineers
  • Member of Child Welfare League of America (CWLA) - 2022
  • Association for Community Organization and Social Administration (ACOSA) - Affiliated since 2021
  • American Public Human Services Association (APHSA) - 2018
  • Lions Club
  • Rotary International
  • Jaycees
  • National Association of Social Workers (NASW) 2020 Member
  • Host for the Annual Conference on Social Work and Social Development 2022
  • Active Participant in the National Association for the Education of Young Children (NAEYC) 2016

Certifications

  • Child Welfare Law Certification (CWLC) Massachusetts
  • Certified Business Analysis Professional (CBAP)
  • Certification in Employee Assistance Programs (CEAP)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certification in Effective Supervision Strategies for Social Workers (Harbor & Co.)
  • Human Services Board-Certified Practitioner (HS-BCP)
  • Child Protective Investigations Certification (CPIC) Texas
  • Certified Case Manager (CCM)
  • Certified Nursing Assistant (CNA) for Social Services Context

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