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Skills

  • Technical aptitude
  • Merchandising expertise
  • Team leadership and coaching
  • Fluent in Portuguese
  • Friendly demeanor
  • Sales forecasting
  • Sales expertise
  • Sale expertise
  • Excellent communication skills
  • CyberMatrix software

Work Experiences

  • Contributed to a 35% improvement in online-to-store fulfillment accuracy.
  • Awarded Top Performer for surpassing quarterly sales targets.
  • Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations.
  • Achieved recognition in 2015.
  • Achieved this within two years.
  • Built a client base of 5 loyal customers.
  • Educated customers about promotions to increase sales.
  • Built a client base of 8 loyal customers by offering tailored product recommendations and exemplary customer service.
  • Collaborated with merchandising and marketing teams.
  • Achieved 65% increase in warranty service goals.

Summaries

  • Over 8 years of experience as a successful retail sales manager, boosting performance momentum and exceeding sales quotas.
  • Ready to put 18 years of experience, strong communication, risk assessment, and data analysis abilities to work in a dynamic new role at Lakeside Partners.
  • Motivated Retail Sales Specialist with merchandising and strategic development experience.
  • Worker who is self-sufficient and has excellent communication and organizational skills.
  • Customer satisfaction is maintained by effectively handling customer requests, needs, and problems.
  • In a 100% commission sales environment, Retail Sales Specialist was extremely successful in meeting daily, weekly, and monthly sales goals.
  • Positive team leader who has a track record of high employee retention.
  • Looking for a position as a store manager for an established program retailer.
  • Capable of managing, coordinating, and controlling warehouse operations, such as shipping and receiving.
  • With exceptional product knowledge, he is confident and persuasive.

Accomplishments

  • Drove key promotional campaign success, meeting a monthly sales goal of $17 within the past year.
  • Documented and resolved program which led to system.
  • Collaborated with team of 3 in the development of method.
  • Surpassed individual sales goals by 15% through expert knowledge of Adobe Creative Suite, leading the store in conversions.
  • Achieved top sales ranking in the district for several months, contributing $18 in added revenue.
  • Achieved status as one of 16 top sales performers in the region comprised of 7 stores.
  • Decreased product return rate by 58% through proactive customer education and promoting extended service warranties.
  • Increased warranty attachment rate by 22% through identifying opportunities for added services during the checkout process.
  • Took initiative to surpass quarterly sales targets by 53% through personalized customer assistance and effective product recommendations.
  • Negotiated strategic product placements with brand vendors, resulting in both 85% higher sales and improved brand visibility in-store.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute
  • International Council of Shopping Centers (ICSC)
  • Retail Industry Professional Screening and Assessment Network
  • Digital Marketing Association (DMA)
  • Sales Enablement Society
  • American Medical Informatics Association
  • Sales Management Association (SMA)
  • Women in Retail Leadership Circle
  • Retail Industry Leadership Association (RILA)

Certifications

  • Certified Public Accountant (CPA)
  • Microsoft Dynamics 365 Retail Certification
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Consumer Electronics Sales Specialist (CESS) by CTA
  • Product Knowledge Mastery Certificate by Retail Management Institute
  • CompTIA Network+
  • Advanced Customer Loyalty and Retention Certification from Customer Service Institute of America
  • Retail Training Programs for Managers by ASTD
  • Retail Merchandising Certificate by Business Training Solutions

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