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Skills

  • Loan portfolio growth strategies
  • Reduction of complaints through transparency
  • Budgets
  • Multilingual client communications French
  • Customer retention strategies
  • MS Office
  • Identifying discrepancies in loan applications
  • Loan processing software proficiency Adobe Creative Suite
  • Team management
  • First Aid/CPR

Work Experiences

  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 41% reduction in customer complaints.
  • Assisted clients recovering from past credit issues.
  • Looked for industry trends on social media and through online sources.
  • Averted potential losses of $8.
  • Assessed financial risk for each client.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Actively participated in system improvements, enhancing credit report analysis tools used during interviews and improving accuracy by 69%.
  • Collaborated with Legal Counsel.
  • Achieved annual portfolio growth of $15.

Summaries

  • Consistently drove revenue growth of $17.
  • Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.
  • Conducted financial documentation reviews.
  • Achieved a loan approval rate increase of 40%.
  • Standards and regulations in team leadership are second nature to me.
  • Within Miscellaneous, senior Loan Interviewer and outstanding performer in team leadership and performance reporting.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Contributed to a 74% reduction in processing delays.
  • Analytical and results-oriented Loan Interviewer.
  • Contributed to a departmental productivity increase of 65%.

Accomplishments

  • Successfully led a client retention program, contributing to a 65% increase in repeat loan services over 2023, ensuring customer satisfaction and loyalty.
  • Collaborated with team of 12 in the development of category.
  • Implemented a CRM system that facilitated better tracking of borrower applications and follow-ups, reducing loan file closure time by 13 days.
  • Collaborated with legal and compliance teams to ensure documentation was up to date, reducing loan approval time by 9 hours or 42%.
  • Optimized loan interviews by implementing new question frameworks, increasing applicant satisfaction by 25% during the customer feedback survey.
  • Reduced loan processing time by 20% by adopting lean financial operations methodologies and streamlining internal workflows.
  • Trained junior loan interviewers on best practices in compliance and customer service, decreasing error rates in loan applications by 37%.
  • Helped reduce default rates by providing pre-loan counseling to clients, lowering defaults by 68% across 4 clients.
  • Increased loan approvals by 23% through targeted outreach initiatives aimed at underserved communities, demonstrating a strong commitment to financial inclusion.
  • Documented and resolved system which led to method.

Affiliations

  • Toastmasters
  • Society of Women Engineers
  • Institute of Certified Bankers (ICB)
  • American Society of Safety Professionals
  • American Marketing Association
  • International Council of Nurses
  • Credit Union National Association (CUNA)
  • Rotary International
  • Association of Information Technology Professionals
  • Association of Independent Consumer Credit Counseling Agencies (AICCCA)

Certifications

  • Data Analysis in Finance Certification - Lakeside Partners, 2016
  • Regulatory Compliance Certification (CRCM) - American Bankers Association (ABA), 2021
  • Cisco Certified Network Associate (CCNA)
  • Loan Officer Training Certification - method, 2016
  • Certified Financial Services Auditor (CFSA) - The Institute of Internal Auditors (IIA), 2016
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Financial Planner (CFP) - CFP Board, 2022

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