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Skills

  • Effective communication with clients
  • Team leadership and coaching
  • Client onboarding and education
  • Budgets
  • Fraud detection and prevention
  • Customer retention strategies
  • Client Satisfaction Optimization
  • Process improvement
  • Supervision
  • Cross-Selling of Financial Products

Work Experiences

  • Conducted risk assessments on loan applications, reducing default rates by 36% year over year.
  • Used positive motivational techniques to engage employees in business processes.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Achieved results over several months.
  • Reviewed more than 3 financial statements per the past year.
  • Increased new bank relationships within the local community by 9% through the implementation of quarterly promotions.
  • Built strong relationships with external stakeholders.
  • Authored internal training materials on ServiceNow loans.
  • Achieved Excellence Award for customer satisfaction.
  • Achieved recognition in 2017.

Summaries

  • Achieved a 19% reduction in loan processing errors.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Ambitious banker with extensive experience in bank leadership, fraud detection, and teller operations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent abilities in reporting, record-keeping, and relationship-building.
  • Achieved a 82% increase in approved loans.
  • With over 16 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Costs were consistently reduced while profits were increased.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with compliance officers to ensure all loan documents adhered to regulation standards, resulting in zero compliance-related penalties over 6 months.
  • Successfully cross-sold additional financial products, boosting client retention by 24% and increasing overall customer satisfaction.
  • Guided clients through the loan pre-qualification process, increasing the number of qualified buyers by 68% and expediting approval timelines.
  • Partnered with real estate agents and brokers to drive new client acquisition, increasing originations in key markets by 65% over two years.
  • Introduced Tableau to streamline loan officer-client interactions, leading to a 35% increase in client satisfaction and retention.
  • Identified growing markets in Denver, leading to an increase in loan originations by 46% over 18 months.
  • Developed and implemented a competitive pricing model for home loans, boosting market share by 45% in the Southeast.
  • Collaborated with team of 5 in the development of program.
  • Closed 15 complex jumbo loans annually with a 48% success rate, ensuring compliance with underwriting guidelines and all applicable federal regulations.

Affiliations

  • Community Real Estate Trust Advisory Board – Member 2015 – Present
  • Affiliate Member of the Appraisal Institute – Membership Since 2018
  • Board of Realtors Affiliate Board Member in Atlanta – 2016 to Present
  • Certified Residential Mortgage Specialist (CRMS) in SAP Lending
  • FinTech Innovation Conference Speaker on Mortgage Processing Automation 2021
  • Rotary International
  • State Department of Real Estate Certified Instructor in Mortgage Compliance 2018 – Present
  • Mortgage Bankers Association (MBA) Member 2018 – Present
  • Jaycees
  • Habitat for Humanity Volunteer – Home Financing Workshops in Seattle Since 2017

Certifications

  • First Aid/CPR Certified
  • Accredited Mortgage Professional (AMP) Certification - Lakeside Partners, 2020
  • Certified Home Loan Processor (CHLP) - Denver, 2017
  • Certified Loan Evaluation Officer (CLEO) - Summit Group, 2022
  • Chartered Mortgage Risk Analyst (CMRA) - Chicago, 2016
  • Certified Mortgage Underwriter (CMU) - Vantage, Chicago, 2024
  • Residential Mortgage Loan Officer (RMLO) Certification - Ohio, 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Chartered Professional Home Loan Specialist (CPHLS) - Harbor & Co., 2018

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