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Skills

  • Project management
  • Team coordination
  • Risk mitigation strategies
  • Problem resolution
  • Customer-focused service improvements
  • Relationship development
  • Conflict resolution
  • Organization
  • Application support
  • Business operations

Work Experiences

  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Accelerated transaction closure by 47%.
  • Assisted clients in reviewing commercial lease contracts.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Collected, reviewed, and verified lease documentation for 10 property managers, resulting in 28% error reduction in signed agreements.
  • Conducted consistent follow-ups with tenants.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Achieved $18 in cost savings.
  • Achieved results in 2022.
  • Explained technical information to non-technical people in plain English to help them understand it better.

Summaries

  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Collaborated on a lease processing automation project which reduced amendment turnaround times by 62%, enhancing departmental productivity.
  • Built client loyalty.
  • Specializes in program and initiative product troubleshooting.
  • Achieved savings in Q2023.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Advanced knowledge of payment collections tracking.
  • Excellent Lease Support Representative with 11 years of experience providing exceptional support to users at all levels.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Produced and presented monthly lease performance reports to senior leadership, providing insights that drove system data-driven lease management decisions.
  • Served as the primary liaison between property owners and tenants, facilitating resolution of contract disputes in a timely and professional manner.
  • Reduced late payment fees by 17% through proactive communication with tenants, ensuring timely reminders and proper notice of due dates.
  • Devised and executed communication protocols with tenants, resulting in a 19% increase in on-time rent collections within three years.
  • Directed lease audits and compliance checks for 18 different tenant agreements, ensuring a 20% annual compliance rate and preventing financial disputes.
  • Resolved product issue through consumer testing.
  • Collaborated with property management teams to coordinate internal lease tracking, improving visibility and transparency across departments.
  • Improved client satisfaction by resolving 77% of tenant concerns within 6 days, resulting in an overall boost in retention rates by 75%.
  • Identified opportunities for lease cost optimization, achieving $12 in annual savings through well-structured renegotiations and strategic deals.
  • Introduced tenant satisfaction surveys that resulted in a 76% increase in positive feedback and actionable insights for operational improvements.

Affiliations

  • Real Estate Law Society – Collaborated with legal professionals to navigate commercial lease disputes.
  • Building Owners and Managers Association International (BOMA) – Active participant in educational programs related to property management.
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • National Association of Social Workers
  • Law Society Leasing Section – Contributed to discussions involving commercial lease amendments and contract law changes.
  • American Bar Association – Affiliated to enhance knowledge in commercial lease legalities and contract management.
  • Lions Club
  • Real Estate Data Analytics Group – Developed data-driven report frameworks for better lease operation insights.
  • Freemason

Certifications

  • Certified Leasing Professional (CLP)
  • IFRS 16 Lease Standard Compliance Training
  • Certified Facility Manager (CFM) by International Facility Management Association (IFMA)
  • CFA Institute Certificate in ESG Investing
  • U.S. Green Building Council LEED Certification
  • CompTIA Security+
  • Certificate in Contract Management Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Master Property Manager (MPM) Certification
  • Certified Public Accountant

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