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Skills

  • Mac systems
  • Supervision
  • Cost-savings through negotiation
  • Project organization
  • Customer retention strategies
  • Contract negotiation
  • Team coordination
  • Customer service expert
  • Data entry
  • ERP data entry

Work Experiences

  • Used cross-functional collaboration and performance reporting to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Increased company revenue by 3% beyond two years targets by upselling products and services.
  • Avoided legal intervention in disputes.
  • Described standard solutions to customers to aid in problem resolution.
  • Boosted on-time payments by 15%.
  • Collaborated with cross-functional teams.
  • Achieved budget optimization of $5.
  • Collaborated on a cross-functional automation project that led to a 60% reduction in processing time for lease amendments.
  • Collaborated on a cross-functional automation project.
  • Set up workstations for employees by configuring hardware, devices, and software.

Summaries

  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Achieved a seamless workflow.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Achieved 69% faster resolution times.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Lease Support Representative and outstanding performer in workflow optimization and budget management.
  • Costs were consistently reduced while profits were increased.
  • Lean and Scrum Master are proudly certified.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Excellent workflow optimization and vendor management knowledge.

Accomplishments

  • Prepared and updated lease abstracts for 2 properties, providing a clear framework for high-level decision-making and budgeting.
  • Successfully negotiated lease agreements with 16 key clients, contributing $7 to quarterly revenue in Q2018.
  • Partnered with finance to reconcile rental payments, reducing overall discrepancies and implementing standardized practices that reduced errors by 41%.
  • Directed lease audits and compliance checks for 18 different tenant agreements, ensuring a 20% annual compliance rate and preventing financial disputes.
  • Produced and presented monthly lease performance reports to senior leadership, providing insights that drove system data-driven lease management decisions.
  • Negotiated early termination agreements for underperforming properties, avoiding penalties of up to $18 and optimizing profitability for the fiscal year.
  • Reduced late payment fees by 17% through proactive communication with tenants, ensuring timely reminders and proper notice of due dates.
  • Utilized advanced knowledge of system to streamline property lease management, reducing reporting errors by 37% and saving the company $4 annually.
  • Implemented an automated payment tracking system using QuickBooks, which improved on-time payments by 15% and reduced manual intervention.
  • Analyzed market trends to assist in high-value lease negotiations, securing deals that reduced costs/fees by $18 for the following fiscal year.

Affiliations

  • Society of Women Engineers
  • The Leasehold Reform Group – Member, engaging in national discussions on leasehold reform and tenant rights.
  • Freemason
  • Society of Human Resource Management
  • Lease Accounting & Compliance Association – Active participant in webinars on new lease accounting standards such as ASC 842.
  • American Marketing Association
  • ISO Certification Group on Lease Document Standardization 2020 – Key contributor to discussions on international standardization of lease paperwork.
  • National Association of Social Workers
  • Rotary International
  • Jaycees

Certifications

  • Lean Six Sigma Green Belt
  • Certified Institute of Lease Finance Professionals (CILFP)
  • Financial Modeling & Valuation Analyst (FMVA) certification
  • CFA Institute Certificate in ESG Investing
  • Facilities Management Professional (FMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • U.S. Green Building Council LEED Certification
  • Google Certified Professional Cloud Architect
  • Lease Accounting Certificate QuickBooks
  • First Aid/CPR Certified

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