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Skills

  • Communications
  • Retail merchandising collaboration
  • Problem resolution
  • Relationship development
  • Brand ambassador skills
  • MS Office
  • Team management
  • Client needs assessment
  • Problem resolution and conflict handling
  • Process improvement

Work Experiences

  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Collaborated with management on staffing plans.
  • Assisted in visual merchandising and store display setups that led to a foot traffic increase of 19% during category promotions.
  • Educated customers about promotions to increase sales.
  • Talked to customers about Workday, outlined restrictions, and educated them on policies.
  • Achieved results within 6 months.
  • Applied expertise to recommend tailored beauty solutions.
  • Achieved a sell-through of 29% in 18 months.
  • Aided in bi-weekly inventory checks to ensure stock accuracy and reduce out-of-stock occurrences by 67%.
  • Increased the team's revenue by over $10 in sales.

Summaries

  • Beauty Sales Advisor with expertise in skincare consultations.
  • Accomplished at executing product demonstrations that resulted in a 65% sales spike, utilizing effective communication and product expertise to engage customers.
  • Adept at managing high-profile product launches.
  • Dedicated to learning, growing, and succeeding in Beauty and Spa.
  • Adept at improving store performance metrics through customer insights, contributing to a 49% expansion of best-selling product lines in select retail locations.
  • Achieved a 47% sales spike.
  • Accomplished Sales Advisor.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 70% increase in repeat business.
  • Achieved over 33% growth in product sales.

Accomplishments

  • Documented and resolved program which led to framework.
  • Collaborated with team members to execute multi-channel marketing campaigns that resulted in 18% increase in online engagement and in-store footfall.
  • Managed customer appointment bookings, ensuring 16% attendance rate for personalized consultations and demos.
  • Specialized in cross-selling complementary beauty products, stepping up basket size by an average of 21% per transaction.
  • Provided personalized beauty advice to over 13 customers daily, increasing customer satisfaction by 75% based on feedback surveys.
  • Collaborated with team of 2 in the development of metric.
  • Surpassed individual sales goals by 20% within the past year by tailoring beauty recommendations to client preferences.
  • Educated customers on cutting-edge skincare trends and new product launches, increasing in-store consultations by 68% per month.
  • Acquired and maintained Scrum Master, demonstrating expertise in advanced skincare techniques and product knowledge.
  • Led training sessions for new hires in company’s product lines and sales strategies, improving onboarding time by 82%.

Affiliations

  • Skincare Experts Online Training Collaborative
  • American Marketing Association
  • Association for Computing Machinery
  • Certification in Retail Cosmetics Industry (CRCI) Alumni
  • Makeup Artist Certification Alumni Network
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Association of Image Consultants International (AICI)
  • Association for Skincare Professionals (ASCP)
  • International Spa Association (ISPA)

Certifications

  • Certified Skincare Expert - Northwind, 2022
  • Barneys New York Beauty Sales Certification Program, 2024
  • Seasonal and Trend Marketing for Retail Certificate - Northwind, 2020
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Skincare Specialist License, standard, 2016
  • Makeup Artist Certification (MUA) - Brightline, 2021
  • Licensed Esthetician system, 2021
  • CompTIA Network+
  • Salesforce
  • Digital and Social Media Marketing in Beauty Certification - system, 2019

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