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Skills

  • Budgets
  • Front desk procedure reorganization
  • Project organization
  • Conflict resolution
  • Guest relations management
  • Team building
  • Staff management
  • Framework equipment
  • Process improvement
  • Event coordination

Work Experiences

  • Informed 17 initiative of employees about menu changes and procedures.
  • Collaborated with cross-functional teams to implement a new reservations system that reduced booking errors by 16%.
  • Was in charge of food costs and inventory management.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Boosted overall team performance by organizing specialized training for front-of-house staff, resulting in 35% productivity improvement.
  • Allowed for efficient customer handling.
  • Achieved success on 10 occasions.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Developed guest feedback systems.
  • Contributed to metric in guest satisfaction scores.

Summaries

  • Achieved accurate service delivery.
  • Experienced Front of House Coordinator with a track record of building and motivating strong restaurant teams to assist 10 customers on a daily basis.
  • 3 years of experience optimizing guest service protocols.
  • Clear understanding of data analysis and risk assessment as well as data analysis training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Achieved a 27% boost in positive reviews.
  • Collaborative coordinator with a flair for customer engagement.
  • Conducted regular training sessions.
  • Achieved a 75% improvement in guest interaction time.

Accomplishments

  • Designed and implemented innovative upsell strategies at the point of check-in, increasing front-of-house revenue by 69% in 12 months.
  • Established strict health and safety protocols for front desk staff, achieving Lean compliance and reducing workplace incidents by 83%.
  • Resolved customer complaints regarding room service and dining experience, increasing overall guest satisfaction by 49% in post-visit surveys over 5 months.
  • By reorganizing customer seating logistics during busy periods, managed to increase seating capacity by 3% without compromising service quality.
  • Reduced team service errors by 65% by introducing role-specific responsibilities and new customer feedback review processes.
  • Documented and resolved standard which led to category.
  • Developed and deployed a comprehensive guest relationship management system, increasing average repeat visit rate by 66%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with leadership to analyze and implement performance reviews, resulting in a 59% increase in staff productivity.
  • Reduced wastage and budget overrun by 53% through tracking and forecasting front-of-house supply needs more accurately.

Affiliations

  • ServSafe Certification
  • Society of Human Resource Management (SHRM)
  • International Live Events Association (ILEA)
  • Association of Information Technology Professionals
  • Certified Hospitality Supervisor (CHS) – by AHLEI
  • American Medical Informatics Association
  • Meeting Professionals International (MPI)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Project Management Institute

Certifications

  • Guest Relations Explainer Certification - Meridian
  • Certified Event Manager (CEM) - Brightline, 2019
  • Cisco Certified Network Associate (CCNA)
  • Certified Diversity Hospitality Trainer (CDHT) - Northwind
  • ServSafe Food Handler Certification - 2018 North Carolina
  • Salesforce
  • Customer Experience (CX) Certification - Brightline, 2015
  • Google Certified Professional Cloud Architect
  • Leadership & Management Certificate for Hospitality - Harbor & Co.
  • Customer Service Excellence Certification Summit Group

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