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Skills

  • Staff performance evaluation
  • Event logistics planning
  • MS Office
  • Relationship development
  • Program equipment
  • Crowd control management
  • Project organization
  • Budgets
  • High-volume event supervision
  • Business operations

Work Experiences

  • Inspected equipment to ensure proper operation during peak activity.
  • Collaborated closely with marketing and event teams to provide on-the-ground support for promotional events, increasing brand engagement by 31%.
  • Collaborated with engineering to streamline emergency procedures.
  • Achieved Innovation Award for innovation and efficiency after developing a streamlined usher rotation system at Denver events.
  • Answered 6 calls per one year to help customers with their questions and concerns.
  • Advanced crowd control strategies.
  • Explained regulations, policies, and procedures to new hires to ensure that they understood and followed them.
  • Coached new hires through orientation sessions.
  • Achieved zero reported incidents.
  • Achieved 72% faster onboarding.

Summaries

  • For optimal performance, 15 years of training workers in proper operational procedures and function, as well as explaining company policies.
  • Customer feedback can be used to improve service efforts and maintain quality assurance.
  • Clear understanding of workflow optimization and budget management as well as cross-functional collaboration training.
  • Achieved 25% reduction through effective fraud detection programs.
  • Achieved targets within their first quarter.
  • Within Food and Beverage, senior Usher Supervisor and outstanding performer in strategic planning and stakeholder engagement.
  • Achieved results over several months.
  • Contributed to 43% improvement in guest satisfaction.
  • Decreased labor excess by 18%.
  • Maintaining a strong record of continuing education to stay current with industry trends and developments is essential.

Accomplishments

  • Collaborated with the human resources on updating emergency protocols, resulting in faster evacuation times by an average of three years.
  • Reduced guest entry wait times by 55% by introducing new digital ticketing and entry procedures at high-traffic events.
  • Spearheaded customer complaint resolution processes resulting in a Excellence Award for customer service excellence in 2022.
  • Introduced new technology-assisted guest flow monitoring, reducing bottleneck incidents at venue entrances by 47%.
  • Utilized staff scheduling tools such as Power BI to optimize shift rotations, reducing overtime by 56% and improving coverage during peak hours.
  • Resolved product issue through consumer testing.
  • Developed a feedback system for ushers post-event to identify challenges and suggest improvements, leading to a 65% better operational efficiency at future events.
  • Recognized by senior management with Innovation Award for consistently delivering superior guest service, contributing to an overall increase of 42% in positive post-event feedback.
  • Led ushering teams at events with attendance sizes exceeding 6, ensuring smooth guest transitions and adhering to venue policies.
  • Enhanced overall event efficiency by identifying logistical weaknesses and collaborating closely with logistics to resolve them.

Affiliations

  • Rotary International
  • International Exhibition Logistics Association (IELA)
  • Certified Management of Special Events Professionals (CMSE)
  • Toastmasters
  • Professional Convention Management Association (PCMA)
  • Certified Crowd Manager (CCM)
  • Lions Club
  • Association for Women in Events (AWE)
  • National Association of Catering and Events (NACE)
  • Freemason

Certifications

  • Certified Hospitality Supervisor (CHS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Public Venue Management Certification (Cedar Works)
  • Basic CERT Training - Community Emergency Response Team (2017)
  • OSHA Crowd Safety and Control Certification
  • Food & Beverage Management Certification (system)
  • Manager of Environmental, Safety, and Health Programs (MESH)
  • Certified Tourism Ambassador (CTA)
  • Certified Front Office Manager (CFOM)
  • Customer Success Manager (CSM) Certification

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