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Skills

  • Business operations
  • Compliance with food safety standards
  • Organization
  • Regulatory compliance
  • Developing brand messaging
  • Strategic selling
  • Project organization
  • Process and procedure development
  • Hygiene and safety compliance
  • MS Office

Work Experiences

  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Successfully introduced new product lines that resulted in a 5% increase in annual profits.
  • Taught newly hired Assistant Grocery Store Managers how to upsell using workflow optimization and stakeholder engagement, boosting job expertise within 6 months.
  • Adhered to the $235,000 budget.
  • Completed key tasks to promote an inviting grocery store appearance, such as stocking shelves and endcaps properly and effectively.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Interacted with customers and provided excellent service and support, assisting them in locating desired products and items.
  • Achieved OSHA for outstanding hygiene and safety practices.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Summaries

  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Agile and adaptable group leader with a stellar metric history, a motivational approach, and an upbeat personality.
  • Professional with a passion for meeting and engaging customers as well as coaching and mentoring team members.
  • Clear understanding of strategic planning and budget management as well as quality assurance training.
  • Achieved high product turnover.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Through effective communication and active listening, this knowledgeable resource is dedicated to assisting customers and resolving conflicts.
  • Willing to put quality assurance knowledge to work for a well-established company in the Retail sector.
  • Achieved high customer satisfaction rates.

Accomplishments

  • Collaborated with regional store managers to set and execute monthly sales targets, consistently surpassing objectives by an average of 6%.
  • Trained and developed incoming staff members, ensuring they met all performance criteria within 5 days of onboarding.
  • Maximized shelf space to align with consumer demand, resulting in a 71% improvement in inventory turnover.
  • Initiated merchandising strategies that led to a 23% increase in customer engagement and enhanced product visibility.
  • Executed successful marketing campaigns that contributed to a 74% increase in seasonal product sales.
  • Tracked and analyzed key sales metrics using ServiceNow, leading strategic adjustments that delivered a 51% increase in monthly sales.
  • Assisted in inventory management processes, reducing stock shortages and out-of-stocks by 43%, improving overall product availability.
  • Streamlined cash flow management practices, reducing error rates in cash handling by 73% over a 18 months period.
  • Developed and managed store budgets, reducing operational costs by 60% while maintaining high standards of service.
  • Collaborated with team of 13 in the development of initiative.

Affiliations

  • National Association of Convenience Stores (NACS)
  • Global Retail Academy Certification in Retail Management
  • Association of Information Technology Professionals
  • Certified Grocery Manager (CGM) through procedure
  • International Warehouse Logistics Association (IWLA)
  • National Grocers Association (NGA)
  • International Association for Food Protection (IAFP)
  • Rotary International
  • American Marketing Association
  • National Retail Federation (NRF) Membership

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Leadership in Energy & Environmental Design (LEED) Green Associate – 2019
  • Certified Retail Professional – Retail Institute, 2023
  • Project Management Professional (PMP) - initiative
  • Principles of Loss Prevention Management – Lakeside Partners, 2016
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute, 2022
  • Certified Manager Certification (CM) – Institute of Certified Professional Managers 2017

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