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Skills

  • Complaint mediation
  • Basic repair knowledge
  • Budget Management
  • Framework equipment
  • Error rate reduction
  • Project organization
  • MS Office
  • Invoice processing and tracking
  • Problem resolution
  • Production scheduling

Work Experiences

  • Effectively managed priority print jobs for executive-level clients, consistently meeting tight deadlines without compromising quality.
  • Achieved yearly savings of $7.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Authored standard operating procedures for equipment maintenance, improving machine uptime by 63% and reducing service calls.
  • Authored standard operating procedures for equipment maintenance.
  • Developed excellent relationships with clients.
  • Analyzed department performance metrics.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Boosted service offerings by 40%.

Summaries

  • Achieved yearly savings of $14.
  • Consulted with clients on project-specific needs.
  • Collaborated with marketing teams.
  • Copy Center Specialist who is dedicated to maintaining stakeholder engagement equipment in order to achieve consistent operation and minimal downtime.
  • Expert at preparing finished goods for quality inspection.
  • Strengths in workflow optimization and vendor management backed up by Miscellaneous training.
  • Achieved cost savings of $16 over 2015.
  • Author of equipment maintenance SOPs, which improved machine uptime by 54% and reduced the need for service calls.
  • Assisted in upgrading printing hardware and software.
  • Contributed to process improvement efforts that increased job completion accuracy by 65% and significantly reduced the need for reprints.

Accomplishments

  • Led a high-volume, large-scale print job for Meridian, adhering to strict formatting guidelines and quality standards, resulting in 50% client satisfaction.
  • Analyzed production metrics and made strategic adjustments to meet deadlines for complex jobs, resulting in a 71% increase in task completion efficiency.
  • Led cross-departmental collaboration efforts on major print projects, ensuring inter-team communication and resulting in 35% reduction in errors.
  • Proactively maintained and regularly inspected high-use printing equipment, reducing downtime by 62% and increasing operational efficiency by one year.
  • Maintained a high level of production quality while managing peak workloads and tight deadlines during corporate event seasons.
  • Resolved operational bottlenecks by optimizing print workflow processes, boosting overall production output by 19% over the past year.
  • Directed a 11 person team in the production of high-quality promotional materials for initiative, completing the project under budget and ahead of schedule by 23%.
  • Serviced both in-house and external client needs for Miscellaneous, including technical advisement on paper, binding, and finish options that led to a 68% increase in sales.
  • Coordinated production schedules and prioritized high-stakes projects, resulting in a 85% on-time delivery rate for major stakeholders.
  • Successfully trained and onboarded 9 new hires in copy center operations, improving overall department efficiency by 17% over 18 months.

Affiliations

  • Graphic Arts Education and Research Foundation (GAERF)
  • Project Management Institute (PMI) – Print Services Chapter
  • Multitasking and Workflow Optimization Network (MWON)
  • Jaycees
  • International Council of Nurses
  • Rotary International
  • Print and Copy Event Services Professionals (PCESP)
  • Certified in Lean Six Sigma – Print Services Focus OSHA
  • Mail and Fulfillment Service Association (MFSA)
  • Certified Printing Equipment Technician (CPET) – 2023

Certifications

  • Certified Public Accountant
  • Certified Adobe Illustrator User for Printing Jobs
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Document Imaging Architect (CDIA+)
  • Microsoft Office Specialist (MOS) in Tableau
  • Graphic Communications Specialist (GCS)
  • Lean Six Sigma Green Belt
  • Safe Data Handling & Compliance Certification
  • Project Management Professional (PMP)

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