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Skills

  • Data entry accuracy in meal systems
  • Organization
  • Cross-functional team collaboration
  • Team management
  • Team building
  • Quality assurance
  • First-Contact Resolution
  • Customer service in food operations
  • Collaborating with kitchen and service teams
  • Food handling regulations

Work Experiences

  • Achieved 51% sales increase.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with local food suppliers.
  • Championed a customer-first approach and provided personalized meal suggestions when taking orders, contributing to a Excellence Award in 2022.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Checked inbound and outbound shipments for accuracy and to avoid mistakes.
  • Achieved a 27% reduction in cost overruns.
  • Consistently exceeded meal order processing targets by 34%, while maintaining 100% accuracy in every transaction.
  • Based on customer feedback.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at coaching junior staff.
  • Achieved a 84% reduction in meal order errors.
  • Coordinated deliveries into high-demand areas.
  • Achieved a 74% improvement in delivery speed.
  • Within Miscellaneous, senior Meal Order Clerk and outstanding performer in workflow optimization and data analysis.
  • Adept at using advanced order management software, processed over 18 custom meal orders weekly ensuring dietary restrictions are accurately followed.
  • Clear understanding of strategic planning and client relations as well as team leadership training.
  • Certified in CPA, leveraging expert-level order management skills to streamline daily operations and improve workflow by 20%.

Accomplishments

  • Spearheaded a mobile ordering launch that generated 59% in online meal orders within 6 months.
  • Documented and resolved initiative which led to metric.
  • Resolved 63% of customer complaints within three years, contributing to an process in review scores.
  • Resolved 9 order discrepancies per shift, improving customer satisfaction ratings by 70%.
  • Collaborated with kitchen staff to accommodate special dietary needs, reducing customer complaints by 19% over the past year.
  • Achieved a 30% increase in meal order accuracy rates by implementing a new verification protocol involving cross-departmental communication.
  • Trained new team members on order-processing systems and best practices, reducing the onboarding process by 15 days.
  • Assisted in balancing kitchen prep time and customer delivery success through effective communication, resulting in 16% fewer delays.
  • Influenced a monthly 27% improvement in customer satisfaction by promoting special deals and seasonal meal packages through personalized recommendations.
  • Leveraged strong multitasking skills to manage the demands of processing 7 simultaneous meal orders during peak service hours.

Affiliations

  • Customer Service and Food Safety Professionals Group
  • International Foodservice Professionals Network
  • National Association of Healthcare Foodservice Managers
  • United States Food and Culinary Excellence Institute
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • Healthcare Facilities Management Association (Foodservice Section)
  • Association for Healthcare Foodservice
  • Jaycees
  • ServSafe Food and Beverage Safety Certification
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Customer Relations Specialist in Meal Services, Cedar Works
  • HACCP Certification - Hazard Analysis and Critical Control Points - 2024
  • Certified Business Analysis Professional (CBAP)
  • Advanced Food Safety Certification, Lakeside Partners
  • Customer Service Excellence in Food Services, Northwind, 2020
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Microsoft Excel for Food Service Data Management, 2023
  • Microsoft Certified Systems Engineer (MCSE)

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