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Skills

  • Data-driven decision making
  • Problem resolution
  • Continuous improvement techniques
  • Training solutions development
  • Complex problem-solving
  • ADDIE expertise
  • Team building
  • Change Management
  • Project management
  • Coaching and mentoring

Work Experiences

  • Led coaching, counseling, and feedback sessions on a daily, weekly, and monthly basis.
  • Awarded Excellence Award for Excellence in Learning and Development.
  • Constructed competency models for each role, ensuring over 7 employees received targeted, role-specific training.
  • Collaborated with subject matter experts to design industry-specific certification prep courses that saw a 53% pass rate improvement on the ITIL exam.
  • Tested all training software and hardware prior to beginning training programs.
  • Was in charge of all coaching, training, and performance improvement activities for exempt employees.
  • Achieved a 55% pass rate improvement.
  • Drove departmental performance and service level achievement through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Achieved cost savings.
  • Achieved results within 2017.

Summaries

  • Strengths in data analysis and risk assessment backed up by Miscellaneous training.
  • Training and Development Manager with 16 years of successful quality assurance and stakeholder engagement experience.
  • To meet changing business needs, incorporates new topics and adjusts training resources.
  • Achieved business-critical objectives.
  • Professional development for various individuals in various roles is driven by outstanding interpersonal communication and innovative teaching methods.
  • In-depth knowledge of the Miscellaneous.
  • Achieved 15% participation in required programs.
  • Good communicator, planner, and conflict manager with a thorough understanding of each department's training requirements.
  • Achieved audit success in 2019.
  • Accomplished manager of cross-functional team workshops and growth initiatives, helping the organization secure year-over-year improvements in operational excellence by 16%.

Accomplishments

  • Documented and resolved initiative which led to metric.
  • Created a performance-based rewards system tied to learning outcomes, spurring a 18% improvement in productivity across the marketing.
  • Expanded L&D offerings to Chicago offices, increasing employee participation by 7 during 2019.
  • Collaborated with HR to respond to employee feedback, introducing behavioral coaching initiatives that improved team cohesion by 59%.
  • Developed and launched an online learning platform that reduced onboarding time by 52% and improved employee engagement by 28%.
  • Designed and delivered soft skills workshops that enhanced communication within teams, driving a 67% increase in interdepartmental collaboration.
  • Created and implemented a change management training program, which contributed to successful organizational restructuring, enhancing process efficiency by 49%.
  • Created a scalable onboarding solution that integrated gamified learning, achieving a 28% reduction in time to proficiency for new hires.
  • Developed succession planning programs linked to talent metrics, increasing internal promotions by 53% over 2019.
  • Introduced a talent development program, increasing employee promotion rates by 59% and closing skill gaps across core functions.

Affiliations

  • National Association of Social Workers
  • Society of Human Resource Management
  • Society for Industrial and Organizational Psychology (SIOP)
  • American Society of Safety Professionals
  • Project Management Institute
  • The Association for Coaching
  • WorldatWork Society of Certified Professionals
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers

Certifications

  • Thomson Reuters Learning & Development Certification
  • Certified Agile Leadership (CAL)
  • Certified Instructional Designer (CID) - Brightline
  • ServSafe
  • Advanced Facilitation Skills Certification - Lakeside Partners
  • Certified Change Management Practitioner Summit Group
  • CompTIA A+ Technician
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Digital Badging Practitioner Certification - Vantage

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