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Skills

  • Agile and Scrum Methodologies
  • First Aid/CPR
  • Process improvement
  • Problem resolution
  • Team management
  • IT asset management and optimization
  • Communications
  • Cloud-based infrastructure management
  • Enterprise architecture design
  • Project organization

Work Experiences

  • Defined and tracked key performance indicators (KPIs).
  • Achieved President's Club recognition.
  • Championed IT governance initiatives.
  • Designed training and knowledge-base materials, resulting in a 75% decrease in IT support requests company-wide.
  • Designed training materials.
  • Collaborated with third-party vendors.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
  • Achieved results over 13 years.
  • Contributed to a 68% increase in skill certifications within the team.
  • Deployed a mobile device management system.

Summaries

  • Working collaboratively with IT leadership teams to define and achieve project milestones, I am an excellent communicator and influencer.
  • Consolidated and replaced redundant software.
  • Detailed in the development of innovative business solutions, the application of various methodologies, and the delivery of software engineering solutions for leading organizations.
  • MIS Manager is a multi-talented MIS Manager who is consistently rewarded for planning and operational improvements.
  • Adept at implementing disaster recovery plans.
  • Boosted overall efficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated closely with C-suite executives to align IT strategies with business objectives, boosting overall project success by 57%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achievement-driven MIS Manager recognized for award-winning leadership on high-visibility projects, increasing company insights by 66%.

Accomplishments

  • Identified and mitigated IT risks across multiple domains, effectively reducing system vulnerability by 36% and enhancing security posture.
  • Developed an IT asset management framework, improving asset tracking and reducing incidence of lost or underutilized resources by 18% over 15 months.
  • Collaborated with data analytics teams to improve business intelligence tools, resulting in faster access to key performance indicators by 83%.
  • Resolved product issue through consumer testing.
  • Led a process automation project that reduced manual report generation time by 70% and improved accuracy of data insights across the organization.
  • Redesigned and optimized IT infrastructure, reducing system downtime by 51% across 4 regional locations.
  • Implemented an employee self-service IT support portal, improving resolution times and reducing service desk requests by 24% within 3 months of operation.
  • Provided strategic leadership for an enterprise-wide data migration project, facilitating a seamless transition while maintaining 67% data integrity.
  • Designed and managed disaster recovery solutions, reducing the time to full operational capability by 51% after service interruptions.
  • Partnered with department heads to align IT objectives with business goals, delivering cost-effective solutions that drove 36% department performance improvement.

Affiliations

  • American Medical Informatics Association
  • Enterprise IT Service Management Forum (itSMF) – Member, with a focus on improving help desk management and ITIL service operations.
  • Lions Club
  • BDPA: Black Data Processing Associates – Affiliated member, focusing on innovation and minority representation in technology leadership.
  • International Society of Digital Management – Collaborated with industry leaders on tracking KPIs, resulting in improved system uptime for users.
  • Toastmasters
  • American Marketing Association
  • Technology Business Management Council – Engaged with leading experts on tracking technology investments to maximize business outcomes.
  • Freemason
  • Database Management Professionals Association – Active in knowledge exchanges on integrating SQL, NoSQL solutions to streamline cross-border data operations.

Certifications

  • Business Intelligence Professional (CBIP)
  • Certified Data Management Professional (CDMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Certified in Risk and Information Systems Control (CRISC)
  • Cisco Certified Network Associate (CCNA)
  • Certified Cloud Security Professional (CCSP)
  • Oracle Certified Professional, Java SE category Programmer

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