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Skills

  • Deadline management
  • Team building
  • Organization
  • Project management
  • JIRA
  • Vendor management
  • Business Administration
  • Time management
  • Regulatory compliance
  • Project lifecycle management

Work Experiences

  • Achieved a Outstanding Service Award for outstanding project delivery.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that framework operations ran smoothly.
  • Assessed employee performance over a two years period and provided constructive feedback to help them improve.
  • Achieved a significant program by making proactive decisions based on market expertise and business knowledge.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Increased productivity by 4% while lowering staffing and operational costs.
  • Achieved top on-time delivery rates in operations.
  • Increased employee morale and decreased turnover by 9%.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Process improvement, team leadership, and performance reporting are all well-trained.
  • Project Support Manager is a multi-talented Project Support Manager who is consistently rewarded for planning and operational improvements.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Project Support Manager.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.

Accomplishments

  • Implemented a new project tracking system, cutting project delays by 66% and improving delivery timelines for Asana in Atlanta.
  • Increased project team efficiency by facilitating agile methodologies such as scrum and sprint planning, leading to consistent on-schedule deliveries.
  • Resolved product issue through consumer testing.
  • Led software customization projects for internal teams, reducing manual workload by 34% and shortening project timelines.
  • Executed stakeholder communication plans, achieving 81% improvement in satisfaction surveys post-project completion for Lakeside Partners.
  • Coordinated cross-functional teams in weekly strategy sessions, resulting in a 22% improvement in project delivery efficiency.
  • Analyzed project risks and implemented mitigation strategies that led to a 56% reduction in delays caused by unforeseen issues.
  • Collaborated with team of 13 in the development of process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced project cycle time by 77% through the redesign of workflow processes, improving overall team throughput for program.

Affiliations

  • Association for the Advancement of Cost Engineering (AACE) International - Project Manager Membership, 2017
  • International Association of Administrative Professionals
  • International Association of Project Managers (IAPM) - Active Member, 2020
  • International Project Management Association (IPMA) - Certified process Project Manager, 2024
  • Project Management Institute (PMI) - Certified metric, 2022 | Columbus
  • Lean Construction Institute (LCI) - Active Member for Lean Project Delivery Strategies
  • Freemason
  • Toastmasters
  • International Association of Facilitators (IAF) - Specialization in Meeting Facilitation, Certified in 2018
  • Society of Women Engineers

Certifications

  • Financial Modeling & Valuation Analyst (FMVA) - method
  • Project Management Professional (PMP) - standard
  • Six Sigma Green Belt (SSGB) - program
  • Certified ScrumMaster (CSM) – method
  • Certified Associate in Project Management (CAPM) - category
  • JIRA Administration Certification - category
  • Certified Professional in Training Management (CPTM) - category
  • PRINCE2 Foundation Certification - metric
  • Kaizen Practitioner Certification - system
  • Advanced Certified Scrum Product Owner (A-CSPO) - initiative

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