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Skills

  • Creative merchandising
  • Crisis management
  • Customer service
  • Budget forecasting and control
  • Vendor relationship management
  • Regulatory compliance
  • Inventory management
  • Cross-functional collaboration
  • Business Planning
  • Business Development

Work Experiences

  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Achieved a $165,000 revenue increase within the first 16 months post-launch.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved savings of $14.
  • Identified system areas in need of improvement and implemented process program, resulting in a 13% increase in productivity.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Created budgets and prepared quotes for new products and services.

Summaries

  • Develop strategic business partnerships and relationships.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Foods Departmental Manager is a skilled Foods Departmental Manager who provides encouragement and feedback to help employees succeed.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Foods Departmental Manager and outstanding performer in stakeholder engagement and cross-functional collaboration.

Accomplishments

  • Improved vendor payment processes, reducing late-payment penalties and gaining early payment discounts totaling $113,000 annually.
  • Facilitated open communication between store-level employees and leadership, enabling 11 process improvement suggestions to be implemented over 2017.
  • Documented and resolved process which led to framework.
  • Collaborated with HR to host conflict resolution workshops, leading to a 63% drop in workplace disputes in the foods department.
  • Reduced food waste levels by 68% through the introduction of a waste tracking system and effective staff training.
  • Implemented real-time sales performance dashboards using Salesforce, improving decision-making speed and boosting revenue by 25% during peak hours.
  • Led cross-functional team of 9 people to successfully implement new sales strategy, increasing department-wide revenue by 39%.
  • Developed a targeted staff scheduling system to address peak hours, improving labor efficiency by 76% without compromising service quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided direct support during major product recalls in 2016, ensuring compliance and coordinating communications with corporate offices and affected customers.

Affiliations

  • Certified Foodservice Professional (CFSP) - North American Association of Food Equipment Manufacturers
  • Retail Council of Canada (RCC) Membership
  • United States Food and Drug Administration (FDA) Small Business and Retail Food Programs Workshop Attendee
  • Institute of Management Consultants USA (IMC USA) Certification
  • Freemason
  • Rotary International
  • Association of Information Technology Professionals
  • Lions Club
  • Hospitality Sales and Marketing Association International (HSMAI) Certification
  • Supply Chain Management Association (SCMA) - Affiliate Membership

Certifications

  • CompTIA Network+
  • Certified Quality Improvement Associate (CQIA) by the American Society for Quality (ASQ)
  • Certified Public Accountant
  • Certified Dietary Manager (CDM) by the Association of Nutrition & Foodservice Professionals (ANFP)
  • Food Safety Manager Certification by the National Registry of Food Safety Professionals (NRFSP)
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Six Sigma Green Belt Certification by the International Association for Six Sigma Certification (IASSC)
  • ServSafe
  • Customer Service Excellence Certification by The Institute of Customer Service
  • Food Waste Management & Sustainability Practices Certification by initiative

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