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Skills

  • Beginner program development
  • Business operations
  • One-on-one coaching
  • Adaptive fitness programs for special populations
  • Class attendance tracking systems
  • Operational improvement
  • Class participation growth strategies
  • Relationship development
  • Regulatory compliance
  • Marketing collaboration for fitness programs

Work Experiences

  • Choreographed high-intensity and moderate-impact aerobic routines, tailored for varied fitness levels, increasing class retention by 71%.
  • Conducted regular instructor evaluations.
  • Achieved an average client satisfaction score of 45% %.
  • Answered 6 calls per 6 months to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Choreographed high-intensity aerobic routines.
  • Collaborated with physical therapists and nutritionists.
  • Oversaw the delivery of process project by framework team, which resulted in metric.
  • Achieved a 69% boost in attendance.
  • Assisted clients in setting and achieving health and wellness objectives.

Summaries

  • Achieved a 15% increase in club enrollments.
  • Achieved 17% staff retention growth.
  • Achieved a 84% attendance increase.
  • Achieved steady growth in class participation.
  • Consistently contributed to improved member satisfaction outcomes.
  • Achieved 31% increase in corporate aerobics program clients through customized outreach and relationship-building initiatives.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 46% reduction in overhead costs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Awarded 'Top Training Team' in 2020.

Accomplishments

  • Optimized social media marketing strategy in collaboration with the marketing team, increasing online engagement by 21%.
  • Streamlined scheduling process using Asana, reducing administrative time by 66% and eliminating double-bookings.
  • Developed 3 specialized group exercise programs leading to a 38% increase in gym membership over three years.
  • Increased revenue by 57% through the introduction of premium aerobic classes and workshops.
  • Resolved product issue through consumer testing.
  • Created a member referral program, which generated 10 new member signups in 6 months.
  • Used client satisfaction metrics to develop tailored aerobic programs, increasing positive feedback by 45%.
  • Led the launch of a virtual aerobics class offering on Power BI, attracting 16 new members and increasing online engagement by 79%.
  • Collaborated with marketing department to create fitness challenges that increased class attendance by 29% during method.
  • Collaborated with team of 2 in the development of process.

Affiliations

  • American Council on Exercise (ACE)
  • International Association of Fitness Professionals (2019)
  • International Association of Administrative Professionals
  • Personal Trainers Association (2024)
  • Sports and Athletic Club Management Society
  • Association for Computing Machinery
  • Rotary International
  • American Kinesiology Association (AKA)
  • Community Health and Fitness Clubs Association (2020, Atlanta)
  • Association for Senior and Adaptive Exercise Leaders

Certifications

  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Pre and Post-Natal Fitness Specialist (PPFS) Certification
  • AFAA Primary Group Exercise Instructor Certification
  • Barre Certification from the American Barre Technique
  • Certified Senior Fitness Specialist (SFS) by NASM
  • SilverSneakers Instructor Certification for Senior Fitness
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Group Exercise Instructor Certification from AFAA

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