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Skills

  • Operational cost-reduction strategies
  • Regulatory compliance
  • Organization
  • Junior analyst mentorship and training
  • Project organization
  • Batch Processing Optimization
  • Load balancing techniques
  • Supervision
  • Technical analysis
  • MS Office

Work Experiences

  • Created updated logs.
  • Conducted system-wide performance reviews.
  • Analyzed SQL queries for optimization.
  • Contributed to reducing unscheduled downtime by 29%.
  • Provided extensive Workday training, imparting knowledge of best practices for data security and error reduction.
  • Addressed issues during peak operational hours.
  • Contributed to the acquisition of CPA.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Enhanced procedure by adding new features and infrastructure to the metric system.
  • Collaborated with cross-functional teams to implement cloud infrastructure, improving load times by 3 seconds and enhancing scalability.

Summaries

  • Automated administrative tasks, reducing server update times by 18 hours per day, freeing up resources for strategic projects.
  • Achieved a 31% increase in data processing efficiency.
  • Adept in optimizing backup processes.
  • Achieved satisfaction ratings above 84%.
  • Delivered presentations to decision-makers with recommendations that included project benefits, cost estimates, and procedure and program data.
  • Achieved a 42% improvement in data storage and retrieval processes.
  • Collaborated with security teams to implement proactive security measures that reduced unauthorized access incidents by 54%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Computer Operations Analyst with over 14 years of experience in optimizing batch processing, reducing system downtime, and delivering significant cost savings.
  • Collaborated with security teams.

Accomplishments

  • Improved SLA adherence by 44% through the development of enhanced incident response protocols.
  • Implemented end-to-end lifecycle management for system, extending system lifetime by 9 years and reducing replacement costs by 12.
  • Produced monthly reports tracking resource utilization, resulting in a 37% reduction in operating costs by optimizing server workload distribution.
  • Collaborated with team of 4 in the development of system.
  • Streamlined operational workflows and reduced the manual effort needed for system updates, improving update completion time by 2 hours.
  • Authored an internal knowledge base for handling commonly reported incidents, reducing ticket resolution times by 34%.
  • Worked with network engineers to troubleshoot multi-tier connectivity issues, reducing outage frequency by 40% over three years.
  • Monitored daily system health checks, forecasting potential failures, which resulted in the prevention of 14 critical incidents over 6 months.
  • Reduced backup window by 23% through the migration of critical data to a more efficient storage platform using QuickBooks.
  • Proactively detected system system vulnerabilities using Workday, leading to patches that prevented 6 hours of downtime.

Affiliations

  • Certified Information Systems Security Professional (CISSP) - 2016
  • Information Systems Audit and Control Association (ISACA)
  • Freemason
  • Project Management Institute
  • SANS Institute Community Member
  • Jaycees
  • American Marketing Association
  • International Association of Computer Science & Information Technology (IACSIT)
  • VMware User Group (VMUG)
  • Certified Disaster Recovery Engineer (CDRE)

Certifications

  • Certified Chief Information Security Officer (CCISO)
  • Google Cloud Certified - Professional Cloud Network Engineer
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Data Privacy Professional (CDPP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Red Hat Certified Engineer (RHCE)
  • Certified Blockchain Solutions Architect (CBSA)
  • Certified Public Accountant (CPA)
  • Certified Information Technology Infrastructure Library (ITIL) Practitioner

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