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Skills

  • Expense tracking and spreadsheet management
  • Process improvement
  • Proficiency in document scanning and archiving tools
  • Payment processing with 100% accuracy
  • Relationship development
  • Document categorization and retrieval systems
  • Regulatory compliance
  • Supervision
  • Operational improvement
  • Daily office operations management

Work Experiences

  • Achieved compliance within 10 days.
  • Achieved a 69% reduction in staffing inaccuracies.
  • Kept the framework and method areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Administered and tracked time-sensitive documents, managing deadlines effectively to ensure zero missed filing dates across 2017.
  • Assisted in the development of a client database.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Assisted in the documentation of tax forms.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Action-oriented Home Clerk skilled at leading document management projects that ensure high accessibility and reduce search times for critical files.
  • Extensive inventory management and shipment processing experience.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Costs were consistently reduced while profits were increased.
  • Adept at identifying discrepancies in data processing.
  • Professional in retail sales with experience in product placement and merchandising.
  • Achieved 50% accuracy rates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Home Clerk and outstanding performer in project management and performance reporting.

Accomplishments

  • Overhauled the office's digital filing system, leading to a 28% increase in document search efficiency.
  • Implemented a timesheet tracking system for 17 employees, reducing payroll errors by 80%.
  • Implemented a more streamlined communication system between departments, reducing response time by 78% and increasing task efficiency.
  • Organized office supplies and facilitated reorders, leading to 60% reduction in stock shortages and operational delays.
  • Developed and instituted a new filing system that reduced document retrieval time by 24% for interoffice requests.
  • Resolved product issue through consumer testing.
  • Inputted client data with a focus on accuracy into Adobe Creative Suite, contributing to error-free payroll processing for 3 employees.
  • Managed a daily intake of over 5 emails and customer requests, ensuring timely and accurate responses with a 23% positive feedback rate.
  • Assisted management in implementing a payroll system overhaul, reducing payroll processing time by 26% and improving accounting accuracy.
  • Created and maintained detailed and accurate records in custom database systems, improving overall organizational data entry accuracy by 38% per quarter.

Affiliations

  • National Career Development Association (NCDA)
  • Society of Women Engineers
  • Lions Club
  • International Virtual Assistants Association (IVAA)
  • Certified Public Bookkeepers Association (CPBA)
  • Institute of Finance and Management (IOFM)
  • Association for Computing Machinery
  • National Association of Professional Organizers
  • American Association of Inside Sales Professionals (AA-ISP)
  • Women in Technology International (WITI)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Bookkeeper – American Institute of Professional Bookkeepers (AIPB)
  • Organizational Performance Improvement Certification - Brightline
  • Cisco Certified Network Associate (CCNA)
  • QuickBooks Certification - system
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Google Data Analytics Professional Certificate
  • Notary Public Certification - Georgia
  • Apple Certified Associate (ACA)

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