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Skills

  • Patient billing discrepancy resolution
  • Problem resolution
  • Follow-up care coordination
  • HIPAA compliance
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Conflict resolution with patients
  • Organization
  • Medical billing and coding
  • Digital patient onboarding
  • Team management

Work Experiences

  • Contributed to a 61% improvement in retention.
  • Kept meticulous records of office inventories and ordered additional supplies for $7.
  • Designed a comprehensive scheduling block system.
  • Collaborated with medical staff.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Designed a comprehensive scheduling block system which minimized overbooking and increased patient satisfaction by 74%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Clarified treatment eligibility.
  • Collaborated on the rollout of a telemedicine platform.
  • Achieved 98% on-time rate.

Summaries

  • Strengths in strategic planning and performance reporting backed up by Miscellaneous training.
  • Within Miscellaneous, senior Patient Care Secretary and outstanding performer in vendor management and cross-functional collaboration.
  • Collaborated with a team of 11 clinicians to manage patient communications and appointment follow-up, maintaining strict HIPAA compliance across all correspondence.
  • Proven experience in process and procedure environments, as well as knowledge of provider requirements.
  • Adept at processing payments and managing clinic finances with a 29% accuracy rate, ensuring fiscal responsibility across daily administrative operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of vendor management and workflow optimization as well as vendor management training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accurately scheduled 11 appointments daily.
  • Exceptional attention to detail, collaboration, and typing skills.

Accomplishments

  • Key participant in quality improvement initiatives reducing missed follow-ups for critical high-risk patients by 17 cases per month.
  • Updated and maintained patient profiles and medical billing information for over 17 patients each month, ensuring timely collection of payments.
  • Created a new supply requisition process for medical office supplies, resulting in cost savings of 15% over 2016 months.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 16 in the development of program.
  • Maintained HIPAA-compliant patient records, implementing secure data handling procedures that reduced errors and breaches by 67%.
  • Promoted positive patient experiences by coordinating care and clarifying instructions, improving complaint handling response times by 33%.
  • Provided administrative support to physicians and nurses by efficiently handling patient intake for 4 visits per week, improving workflow.
  • Collaboratively worked with IT teams to enhance EHR workflows, reducing the average medical record retrieval time by 18%.
  • Assisted in optimizing the daily patient appointment schedule, resulting in an increase of 6 patient visits per month without extending clinic hours.

Affiliations

  • American Hospital Association (AHA)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • State Board of Medical Examiners - North Carolina
  • Medical Group Management Association (MGMA)
  • Academy of Managed Care Pharmacy (AMCP)
  • Patient Advocate Certification Board (PACB)
  • National Society for Healthcare Consumer Advocacy
  • Rotary International
  • American Academy of Professional Coders (AAPC)

Certifications

  • Hospital-Based Care Coordination Certification by Northwind
  • National Certified Medical Office Assistant (NCMOA) from Lakeside Partners
  • Certified Healthcare Secretary (CHS) by Professional Association of Health Care Office Management
  • Certified Electronic Health Records Specialist (CEHRS)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Administrative Assistant (CMAA) by Beacon Labs
  • Basic Life Support (BLS) accredited by Harbor & Co. - 2018
  • Medical Office Management Certificate by initiative - 2017
  • Certified Healthcare Access Associate (CHAA) by system

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