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Skills

  • Statistical Process Control (SPC)
  • Root cause analysis
  • Corrective action plan development
  • Employee supervision
  • MS Office
  • Jira expert
  • Operational budget forecasting
  • Cross-functional team collaboration
  • Quality control tests
  • Non-conformance reporting (NCRs)

Work Experiences

  • Addressed and resolved quality issues.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Achieved results within 18 months.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Achieved Excellence Award from senior management.
  • Kept track of quality issues with external customers, suppliers, and the plant's internal operations.
  • Conducted consistent trend analysis.
  • Achieved a 64% improvement in process compliance.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Within Miscellaneous, senior QC Officer and outstanding performer in workflow optimization and stakeholder engagement.
  • Achieved real-time corrections.
  • Achieved a substantial decrease in defects.
  • Achieved a reduction in defects by 16%.
  • Committed QC Officer experienced in developing sampling procedures and standards across multi-site operations, leading to a reduction in defects across ServiceNow lines by 22%.
  • Achieved certification within the past year.
  • Calibrated and validated testing equipment.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.

Accomplishments

  • Devised a continuous improvement plan for QC compliance, achieving Lean renewal with no corrective actions required.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully managed and conducted 6 quality control audits, passing all inspections with zero major non-conformances.
  • Partnered with production and design to troubleshoot QC issues in prototype phases, improving time-to-market by 14 days.
  • Increased compliance with PMP standards through ongoing internal audits and corrective action programs, leading to successful certification renewal.
  • Developed a comprehensive quality control plan for initiative, increasing first-pass yield by 51% and reducing wastage.
  • Facilitated a cross-functional recall investigation for Tableau, identifying the root cause within 18 months and lowering financial risk by 2.
  • Reduced non-conformance reports (NCRs) on QuickBooks by 29% by implementing root cause analysis and corrective action protocols.
  • Defined key performance indicators (KPIs) for QC processes, regularly tracking results and achieving a sustained improvement of 75% in accuracy.
  • Documented and resolved category which led to process.

Affiliations

  • Global Quality Alliance for Continuous Improvement (GQACI)
  • Pharmaceutical Quality Group (PQG)
  • Institute for Quality Assurance (IQA)
  • Advanced Certified Quality Improvement Associate (ACQIA) Group
  • Regulatory Affairs Professionals Society (RAPS)
  • Council for Laboratories and Test Metrics Compliance (CLTMC)
  • Rotary International
  • Member, International Quality Federation (IQF)
  • Association for Supply Chain Management (APICS)
  • Toastmasters

Certifications

  • Certified Food Safety Manager - FSPCA
  • Apple Certified Associate (ACA)
  • Lean Six Sigma Green Belt Certification
  • CompTIA Security+
  • Process Validation Certification
  • Cisco Certified Network Associate (CCNA)
  • ASQ Certified Quality Engineer (CQE)
  • Advanced Product Quality Planning (APQP) Certification
  • Root Cause Analysis Certification
  • CompTIA A+ Technician

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