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Skills

  • Payment processing
  • Tobacco cessation programs
  • Computer charting
  • State board registered hygienist
  • Dental x-rays expertise
  • SuzyDental software skills
  • Sealants (SE)
  • Customer satisfaction
  • Periodontics proficiency
  • Restoration

Work Experiences

  • Educated staff on the most up-to-date dental research and techniques.
  • Duplicated x-rays when insurance companies requested them.
  • Assisted dentists with diagnostic, preventative, general, orthodontic, endodontic, surgical, and periodontic procedures with proficiency.
  • Established
  • Facial lacerations, intraoral lacerations, and fractured facial bones were all treated by me.
  • Used the VELscope to screen for cancer both inside and outside the mouth.
  • Correctly administered general and local anesthetics to alleviate pain and discomfort.
  • Sought advice.
  • Made a proposal
  • Advised

Summaries

  • Expert in Periodontics, Endodontics, and Cosmetic Dentistry
  • Seasoned
  • Expert
  • Motivated
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Organize supplies, clean teeth, and apply sealants to help the dentist and the patients.
  • Reliable and accountable, with the ability to keep physical files organized.
  • CPA certified, with extensive experience working with patients and supporting Dental Receptionists.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Patient comfort, proper oral hygiene, treatment, and preventative care management are all priorities.

Accomplishments

  • Took initiative to train junior administrative staff on dental terminology and software, improving front desk efficiency by 44% within 6 months.
  • Detailed patient insurance coverage information and copay estimates for patients, decreasing billing confusion and disputes by 74%.
  • Developed and maintained patient accounts, ensuring that all financial and treatment plan records were up-to-date, with a 16% reduction in billing errors.
  • Resolved product issue through consumer testing.
  • Collaborated with dentists and hygienists to coordinate patient care, improving treatment compliance rates by 24% after launch of the initiative.
  • Trained in handling patient inquiries in French, increasing patient satisfaction and communication with the office’s multilingual clientele.
  • Created personalized appointment reminders and follow-ups based on treatment plans, leading to a 32% improvement in patient recall rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored over 12 dental assistants.
  • Communicated effectively with dental labs and suppliers to ensure timely delivery of materials, preventing service delays.

Affiliations

  • Healthcare Professionals Network for Access Management (HCPNAM)
  • Freemason
  • Medical Group Management Association (MGMA)
  • Association for Computing Machinery
  • Rotary International
  • Faculty of Dental Surgery system
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Professional Receptionists and Administrators within Healthcare Society (PRAHS)
  • Project Management Institute

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification system, 2021
  • Certified Dental Practice Trainer Harbor & Co.
  • Dental Billing and Coding Certification category
  • Appointment Scheduling and Management Certification Brightline
  • CPR
  • Certified Healthcare Administrative Professional (cHAP) - Summit Group
  • Certified Dental Assistant
  • Medical Office Receptionist Certificate metric
  • Certified Dental Receptionist (CDR) - Meridian

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