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Skills

  • Certification in Oral Maxillofacial Surgery
  • SuzyDental software skills
  • Internal auditing
  • Detail-oriented
  • Topical fluoride (TF)
  • Member, Academy of General Dentistry
  • Diagnostic aids
  • Territory Sales Experience
  • Computer literate
  • Organizational skills

Work Experiences

  • Had planned ahead.
  • Got better.
  • Organized dental instruments and equipment in a staging tray for procedures.
  • Recommendation
  • Correctly arranged instrument trays prior to dental procedures and surgeries.
  • Won
  • Kept my graphical and period charting up to date.
  • Sought advice.
  • Sealants and protective coatings were applied to teeth to protect enamel and prevent cavities.
  • Looked for sores, recessed and bleeding gums, and oral lesions in patients' mouths to assess their risk of oral cancer.

Summaries

  • Positive customer interactions are known for retaining customers and reducing anxiety.
  • Proactive
  • Dedicated and energetic Registered Dental Hygienist with 5 years of experience in providing high-quality dental care.
  • Motivated individual.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dental Receptionist who is well-versed in all dental and medical terminologies.
  • When recording patient information, staging equipment, and tools for procedures, cross-functional collaboration and budget management should be done in a systematic manner.
  • Ambitious
  • Well-organized and conscientious about meeting individual needs.
  • Patient confidentiality laws are well-understood by a responsible dental receptionist.

Accomplishments

  • Executed an open house and community outreach event, which resulted in 17 new patient sign-ups within the first several months.
  • Mentored over 12 dental assistants.
  • Handled dental insurance claims and followed up on outstanding claims, reducing aged receivables by $9 monthly.
  • Successfully cross-trained in both front office and chairside dental assisting duties, allowing for heightened flexibility during staffing shortages.
  • Collaboratively worked with dental providers to ensure that all patient records were accurately maintained and compliant with HIPAA standards.
  • Developed a new procedure for tracking patient cancellations, reducing last-minute no-shows by 15%, freeing up appointments for waitlist patients.
  • Facilitated conflict resolution between patients and the administrative team to ensure patient satisfaction and retention.
  • Increased front office customer service scores by continually applying effective patient communication techniques, as noted in procedure.
  • Created personalized appointment reminders and follow-ups based on treatment plans, leading to a 32% improvement in patient recall rates.
  • Communicated effectively with dental labs and suppliers to ensure timely delivery of materials, preventing service delays.

Affiliations

  • Faculty of Dental Surgery system
  • Association of Dental Office Management (ADOM)
  • Jaycees
  • Basic Life Support (BLS)/CPR Certification program
  • American Medical Informatics Association
  • Certified Dental Practice Management Professional (CDPMP)
  • Invisalign Administrative Specialist Certification
  • Local Healthcare Administrative Network (LHAN)
  • Project Management Institute
  • International Association of Administrative Professionals

Certifications

  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification system, 2021
  • Cisco Certified Network Associate (CCNA)
  • Multilingual Communication Skills Certification – Spanish
  • Appointment Scheduling and Management Certification Brightline
  • Advanced Patient Care Coordinator Certification initiative
  • OSHA Compliance Certification for Dental Professionals system 2021
  • Certified Electronic Health Records Specialist (CEHRS) by NHA | 2017
  • CPR certified by system
  • Certified Dental Office Manager (CDOM) from the American Association of Dental Office Management (AADOM)
  • Basic Life Support (BLS) Certification - metric, 2022

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