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Skills

  • Conflict and dispute resolution
  • Microsoft Office
  • Bilingual in Mandarin
  • Cold calling
  • Quick learner
  • Piano lessons
  • Reports generation and analysis
  • Weekly Payroll
  • Contract auditing
  • Heavy lifting

Work Experiences

  • Built and nurtured long-term customer relationships, leading to an average client retention rate of over 56% for stakeholder engagement.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Consulted with brides and event professionals.
  • Program helped me achieve $33,000.
  • Boosted collective product sales in the salon by $16 per quarter.
  • Achieved results within 15 months.
  • Achieved a 60% repeat customer rate.
  • Double-checked the data's accuracy and integrity.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Built long-term customer relationships.

Summaries

  • Achieved high client satisfaction.
  • Delivering exceptional service to every guest effectively attracts new customers and maximizes loyalty.
  • When it comes to ServiceNow ideas, be creative.
  • Stylist with 18 years of experience who is passionate about what she does.
  • Talent for addressing customer concerns about their appearance and enhancing natural features.
  • Knowledgable in a variety of design and testing methodologies.
  • Promoting awareness of the most recent hair and skincare trends.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved Employee of the Year in 2023 for best-in-class hairstyling, showcasing superior execution of special event hair trends at the prestigious Portland event.
  • Expert in creating one-of-a-kind looks for special occasions.

Accomplishments

  • Attended 13 industry training sessions and workshops annually, remaining current with hairdressing trends and technical innovations.
  • Provided scalp and hair health diagnosis during consultations, enhancing the client experience and encouraging personalized treatments.
  • Boosted in-salon product sales by 47% over the past year by consistently offering expert advice tailored to each client’s needs.
  • Developed detailed consultations for clients, leading to a drop in service corrections or adjustments by 61%.
  • Designed custom hair coloring techniques resulting in a 70% satisfaction rate and positive client referrals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with product companies like Beacon Labs to conduct live demonstrations, adding $9 in additional monthly revenue.
  • Successfully trained 13 staff members in new color and cut techniques, raising service efficiency and quality across the team.
  • Introduced precision haircutting techniques reducing the need for follow-up adjustments by 69%, enhancing customer confidence and satisfaction.
  • Successfully managed salon operations including inventory, booking systems, staff training, and quality assurance procedures.

Affiliations

  • Member, International Guild of Hair Extensionists, program
  • Certified Makeup Artist, category, 2019
  • Board Member, Columbus Local Hairstylists Association, system
  • Certified Instructor, Brazilian Blowout Techniques, 2018
  • Established Member, metric Small Business Owners Association system
  • Publications Contributor, procedure Magazine, process
  • Educator, Hair Styling Techniques at Raleigh Hair Academy 2022
  • Member, Professional Beauty Association (PBA) program
  • Member, Women’s Entrepreneur Network of Seattle, standard
  • Apprenticeship Mentor, Austin Advanced Haircare Program, 2016

Certifications

  • Salon Management Certification, Meridian
  • Certified Makeover and Image Consultant - Vantage
  • Trichology Certification - Ironclad Systems
  • Certified L'Oréal Professionnel Colorist
  • Bridal Hair Mastery Certification - Harbor & Co.
  • Organic Hair Product Specialist Certification - Ironclad Systems
  • Microblading Specialist Certification - Ironclad Systems
  • Specialist in Curly Hair Certification - Summit Group
  • Advanced Upstyle Certification - Beacon Labs
  • Barber’s License - Chicago

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