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Skills

  • Project development
  • Coaching and mentoring
  • Foot traffic optimization
  • Staff training/development
  • Training program development
  • MS Office
  • Inventory management
  • Team management
  • Process improvement
  • Communications

Work Experiences

  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Increased profits by 15% in one year through a restructure of the business line.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • By evaluating the effectiveness of program and initiative projects, I was able to increase profits.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Implemented cutting-edge programs, such as the process program, to boost employee retention and reduce turnover.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Employees were delegated system daily tasks, which streamlined daily progress and efficiency.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • With 12 years of customer service experience, Dual Shop Manager is insightful.
  • With 4 years of experience planning, leading, and improving team leadership functions, I am an enthusiastic leader.
  • Costs were consistently reduced while profits were increased.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Achieved a 71% year-over-year sales increase.
  • Dual Shop Manager with 9 years of successful team leadership and performance reporting experience.

Accomplishments

  • Enhanced multi-location logistics coordination, cutting delivery times to both stores by 60%.
  • Created actionable workflows that enhanced dual-store operational performance, shortening turnaround times for stock replenishments by 53%.
  • Documented and resolved framework which led to program.
  • Analyzed footfall and conversion data to redesign store layouts, improving product visibility and increasing basket size by 46%.
  • Developed and executed annual promotional calendars for two shops, leading to an 12/64% lift in sales during key shopping periods.
  • Introduced a customer feedback loop, resulting in a swift resolution to 7 key service issues and 21% customer satisfaction improvement across 6 months.
  • Integrated online orders with in-store pickup, driving 54% growth in local customer acquisition over two years.
  • Managed two high-traffic retail locations, improving overall sales performance by 59% year-over-year.
  • Assured compliance with health/safety regulations across 13 shops, passing Boston audits with zero violations for 2021.
  • Enhanced customer loyalty by implementing a new rewards program, resulting in a 25% uptick in returning customers.

Affiliations

  • Small Business Administration (SBA)
  • Project Management Institute (PMI)
  • Business Continuity Institute (BCI)
  • Customer Experience Professionals Association (CXPA)
  • Metric Chamber of Commerce
  • Association for Supply Chain Management (ASCM)
  • American Marketing Association
  • National Association of Chain Drug Stores (NACDS)
  • Institute of Management Accountants (IMA)
  • Retail Management Institute

Certifications

  • CompTIA Security+
  • Food Safety and Sanitation Certification - Meridian
  • Certified Store Manager (CSM) by National Retail Federation
  • Certified Professional in Supply Management (CPSM)
  • Certificate in Retail Marketing Strategies
  • First Aid and CPR Certification Ironclad Systems
  • Certified Public Accountant
  • Certificate in Vendor Management - Beacon Labs
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute
  • Salesforce

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