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Skills

  • Client account management
  • Customer service excellence
  • Customer service
  • Inventory management
  • Team Leadership
  • Stakeholder relations
  • Training program development
  • Supervision
  • Process improvement
  • Human resources management

Work Experiences

  • Increased revenue while also effectively targeting new markets by executing quality assurance and data analysis.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Used vendor management and strategic planning to cultivate and strengthen long-term client relationships.
  • Achieved Innovation Award for highest sales growth in 2020, with a 82% year-over-year increase in sales across both shops.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class framework results.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Well-versed in quality assurance and a stickler for deadlines.
  • Veteran Dual Shop Manager with exceptional budget management and cross-functional collaboration abilities.
  • Achieved a 42% drop in overtime costs.
  • Achieved a 78% increase in repeat sales.
  • Optimize long-term success by effectively balancing targets with resources.
  • Achieved a 41% increase in returning customers and repeat sales through the design and implementation of an effective loyalty program.
  • Achieved a 25% decrease in overtime costs.
  • Dual Shop Manager who is forward-thinking and knows a lot about stakeholder engagement.

Accomplishments

  • Designed an incentive-based sales strategy that led to 42% growth in average transaction value across two shops.
  • Coached team of 16 associates, leading to a 27% improvement in customer feedback scores.
  • Achieved Innovation Award for maintaining top-tier shop performance across 14 locations in 2017.
  • Negotiated vendor contracts for both locations, saving the business 17 annually.
  • Collaborated with team of 9 in the development of system.
  • Spearheaded dual-store seasonal planning, ensuring proper staffing and stock levels during peak sales periods that increased profit margins by 81%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved year-end target revenue goals by executing strategic sales promotions across both shops, increasing revenue by 16/82%.
  • Developed and executed annual promotional calendars for two shops, leading to an 12/64% lift in sales during key shopping periods.
  • Introduced KPI tracking tools that provided real-time insight into sales and employee performance, increasing efficiency by 37%.

Affiliations

  • Association of Information Technology Professionals
  • National Association of Social Workers
  • National Association of Chain Drug Stores (NACDS)
  • International Council of Shopping Centers (ICSC)
  • National Association for the Self-Employed (NASE)
  • Association of Retail Technology Standards (ARTS)
  • Institute of Management Accountants (IMA)
  • Small Business Administration (SBA)
  • Customer Experience Professionals Association (CXPA)
  • Sales Management Association

Certifications

  • Certified Supply Chain Professional (CSCP) by APICS
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Retail Inventory Manager (CRIM)
  • AED & CPR Certification by Beacon Labs
  • Financial Management for Retail Executives Certificate Northwind
  • Certified Inventory and Purchasing Manager (CIPM)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Project Management Professional (PMP)

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